Operations Manager, UOVO Wine NAPA

UOVO Wine Operations Manager, NapaPosition Summary:The Operations Manager is responsible for leading all aspects of the local UOVO Wine location's continuous growth, including: the maintenance and security of the facility, equipment and property; compliance, including with safety standards; vendor relations; inbound and outbound distribution; staffing and employee relations; storage of client collections; and spearheading all client relations and requests. The Operations Manager is also responsible for the training and development of operations staff for positions of increased accountability and responsibility.Required Skills/Abilities:Superior ability to lead and develop a teamSuperior attention to detailAdvanced experience working with computer software, especially Microsoft Office 365Experience with warehouse management and/or inventory management softwareExperience with implementing and enforcing safety procedures, particularly OSHA complianceExcellent interpersonal and customer service skillsStrong verbal and written communication skillsStrong organizational skillsStrong ability to prioritize tasksStrong time management skills, with proven ability to meet deadlinesStrong analytical and problem-solving skillsCommitment to confidentialityAbility to work with minimal supervisionAbility to be flexible and calm in a fast-moving environmentAbility to develop solid working relationships within all levels of the organizationAbility to pitch in to help other departments in response to client needs and requestsPhysical Requirements:Prolonged periods of walking, standing, squatting, climbing, pushing, pulling, and lifting.Ability to tolerate extended periods in an environment refrigerated to 55 degrees FahrenheitAbility to lift 50 pounds repeatedlyTravel occasionally, both locally and to other UOVO Wine locations, as necessaryEducation, Experience and/or Certifications:Required8+ years of warehouse or fulfillment experience in progressively greater positions of responsibilityBachelor's degree or equivalent professional experienceExperience managing safety standards, including OSHA complianceExperience with creating and maintaining spreadsheets and reportsExperience managing a profit and loss statementPreferredWine industry knowledge or experience preferredForklift certificationTalent acquisition experienceResponsibilities:LeadershipDevelop and support a team that is aligned with UOVO Wine's culture and vision; through supervision, performance review and task delegation while modeling positive leadership and an entrepreneurial mindset.Model professionalism at all times, providing first class customer service to clients and fellow team members in a manner that is in line with UOVO WIne's values.Maintain a safe workplace with regular equipment maintenance and standards set by OSHA. Establish and maintain procedures and schedule for equipment inspections.Reinforce safety standards by communicating expectations with teamEnsure safety of employees in warehouse equipment traffic areasEnsure warehouse is safe during inclement weatherKeep exterior and pathways inside clear of debris or other hazardous items.Conduct interviews and train new employees as needed.Train and manage a warehouse team to solve day-to-day operational issues and reach short- and long-term performance goals.Meet regularly with team leads to review, analyze, and develop actionable plans for productivity.Communicate clear expectations to your team regarding:Prioritization of work (daily tasks and larger projects)Brand standards (Cleanliness of inbound area, inventory space, and common areas)Professional interactions with your team, clients, and vendorsConsistently analyze and update policies, establish innovative ways to address challenges and ensure efficacy of team operations, update operations manual accordingly.Ensure data & billing accuracy 100% of the time; implement and oversee plans to audit data regularly; when inaccurate data is discovered take action to repair or bring attention to the appropriate person.Assist in managing Site and Departmental budget.Prepare and present reports as directed by the Leadership TeamPerform other tasks or actions as needed under direction of the Domaine Leadership Team.Client ServicesCommunicate with high-net-worth individuals in a professional, confident and diplomatic manner to coordinate requests; create and process all paperwork accurately and completely.Greet guests that enter from the office door and manage schedule for answering warehouse door(s).Respond to or redirect client inquiries (email & phone); resolve in a timely manner.Oversee receipt of wines coming into the facility; consistently improve procedure for a smooth, accurate transition from Inbound, through Inventory and racking to client lockers.Maintain brand standards at all times, including standards for appearance, cleanliness and organization.Oversee, schedule, and contribute to special projects within the facility in a timely manner, including research, data, inventory, and renewal audits.FacilitiesUnder direction from Facilities Team, serve as on-site contact for vendors, contractors and related items (including but not limited to: cleaning, machinery and security vendors).Monitor all warehouse equipment for daily performance readiness and maintenance needs.Coordinate preventative maintenance on schedule outlined by Facilities Team.Compensation Details:Salary commensurate with experience. This position includes generous paid time off; health, dental, vision, STD and LTD insurance; 401(K) with 4.5% match; $1000 education stipend; $250 charitable donation; wine education; entrepreneurial work atmosphere with opportunity for strong performers to advance quickly.

Created: 2025-01-26