Member Services Specialist

We are looking for a dynamic individual who has a passion for making a difference in people's lives and has a "Can-Do" "Will-Do" positive attitude. If you have a passion for making a difference in people's lives with these qualities, reach out to us today and come join our team. Member experience officer /loan clerkSCHEDULEFull Time: Monday - Friday 7:30am - 4:30pm; Rotating Saturdays 8:45am - 12:15pmAt MPD Community, we are committed to taking care of all our employees.Starting competitive pay and can increase depending on experience, plus incentivesPerformance reviews with opportunities to increase compensationPaid time off, volunteer time off, and paid holidaysMatching 401KProfessional developmentAnd more!ESSENTIAL DUTIES AND RESPONSIBILITIESTo be effective, an individual must be able to perform each job duty successfully (subsequent to training) in order to help our members achieve financial success, help support our team members, and help the credit union grow.Our CultureWhat we do (our Mission) has been and continues to be driven by our unique, member-first culture. Why we do it (our Vision) is to help our members define and achieve their financial dreams. Member FocusBuilds and maintains relationships with MPD Community Credit Union Members by engaging in conversations in person and over the phoneProvides quality service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member's needs .Recognizes member needs, educates on options for managing financial transactions through MPDCCU tools, resources, technologyCross-sells credit union products and services to encourage a full-financial relationship with the credit unionResolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.Work efficiently and effectively within multiple channels of inquiriesOrganize workload to ensure applications are handled timely and adhering to established service standards· Follows up with members with thank you notes and phone calls subsequent to your member experiencesMake outbound calls as needed to offer members options to improve their financial wellbeing.Educate members about their credit scores and what they can do to improve their credit score (conduct Credit Score Analysis (CSA)) and offer solutions that could improve their credit score and/or lower their monthly paymentsLoan ServicingAccepts loan applications and assists with general loan inquiries.Engages in conversation to determine optimum solution to meet member's needs.Ensures accurate processing of loans by making sure that each one is properly documented, closed, disbursed, coordinated, and filed.Originates loans by accepting and reviewing loan applications, interviewing loan applicants, reviewing credit report and cross-sells loans.Verifie debts, estimate monthly payment for any outstanding debts not listed and add them to debts on application.Verifies and disburses loans within lending limits and credit union guidelines.Looks up NADA values and provide quotes to members.Assist members and Loan Processors in filing debt protection, credit disability, and credit lifeinsurance claims.Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to his/her positionCash TransactionsAccepts deposits and drafts for cashing, verifies cash and endorsements, makes change, and issues receipts. Processes deposits and loan payments received in mail. Performs file maintenance for all deposit accounts. Processes credit card payments and cash advances. Sells Visa gift cards. Responsible for balancing cash drawer at the end of each day.Assists members with opening and closing all types of accounts (including, but not limited to savings, checking, money market, CD's, IRAs, and business accounts), processes address changes, stop payments and check holds. May also process night deposits, order checks and prepare/mail account packets to potential members.Assists members in person and on the telephone with inquiries and problems. Identifies cross-sell opportunities and sells services to members.Assists in the opening and closing procedures of the branchResponsible for Branch Security which includes vault combinations, security codes, and member informationHandles all transactions with accuracy and courtesy, while maintain privacy and security.Other ResponsibilitiesTo provide accurate, courteous, friendly, timely and professional service to all members.Help contribute to and/or promote a positive, friendly culture for all team members.Performs Teller duties as needed and maintain and balance a daily cash drawer.To assist members waiting in the lobby or on the telephone within a reasonable time frame.Represents the credit union in a professional manner, both in dress and in actionsKeeps work area neat and cleanResponds to email/voicemail/missed calls/other communication in a timely mannerActively participates in all training programs and completes product knowledge coursesTo maintain a thorough knowledge of credit union products and services.Adhere to all Credit Union Policies/Procedures and Regulatory Requirements.Performs other duties as assignedExperienceAt least one year of retail or related sales and customer service experience preferred but not mandatory.Demonstrated success in customer service, customer engagement, and/or leadership.EducationHigh school diploma or equivalentComputer/Office Equipment SkillsBasic computer operating skillsBeginner to intermediate skills in Microsoft Office (Outlook, Word, Excel)Other Skills and AbilitiesAbility to perform mathematical calculationsAbility to multi-task and maintain a positive and professional demeanor at all timesAbility to communicate effectively using written and verbal communicationAbility to engage in conversations with people to determine solutions and/or outcomes to help othersLeadership Skills/AttributesPositive attitudeSelf-motivatorPositive influencerConversational/EngagingEmbracing learningTakes initiativeEmbraces/leads changeCreative

Created: 2025-01-25