Business Coordinator

About Us:System Soft Technologies is a premier technology company providing exceptional consulting services and solutions that drive innovation, enhance business value, and boost competitiveness. For over 25 years, we have built trusted partnerships with our clients, helping us grow into a $200MM+ enterprise. With the collective resources of over 1,200 associates covering the full spectrum of IT expertise, we anticipate and meet the unique needs of our clients, consistently delivering exceptional quality that exceeds expectations.Job Summary:Candidates should be self-motivated, team-oriented, work under limited supervision, and respond to priority tasks. Candidates must be able to independently research, create specifications, collect status updates, lead testing, actively engage with the team and stakeholders, attend and conduct meetings, provide guidance, and respond promptly.Due to the current and upcoming volume of projects the Systems Integration team is responsible for, a Project Coordinator is needed to assist in managing project activities and team resources. This position may serve as a formal team leader. It will include requirements gathering with customers, developing and reviewing draft project documents, creating current and future state diagrams, providing technical advice, time and effort estimates, project artifact reviews and updates, and supporting documentation including status and grant reportingResponsibilities:Candidates should be self-motivated, team-oriented, work under limited supervision, and respond to priority tasks. Candidates must be able to independently research, create specifications, collect status updates, lead testing, actively engage with the team and stakeholders, attend and conduct meetings, provide guidance, and respond promptly. The Project Coordinator will be part of the Systems Integration team focusing on Public Health integration and system modernization projects associated with Lab, Disease Surveillance, and other Health systems as needed. The candidate will work in a team environment with other Information Technology staff, Program Area system Owners and Subject Matter Experts (SME), contract and vendor staff, and external partners. The Coordinator is needed to assist in managing project activities and team resources. This position may serve as a formal team leader. The Coordinator will need to learn system capabilities, analyze data and reports, and work with system owners and Subject Matter Experts (SME) to understand current and future states, define business and technical requirements, draft time and effort estimates, and work breakdown. This role supports the team by performing administrative tasks such as scheduling and conducting meetings, drafting agendas, taking meeting minutes; developing, reviewing, and updating project documents including charts and diagrams; task tracking, status and grant reporting, communicating with stakeholders and general assistance for the Systems Integration manager. All documentation should be complete, stored, and available as defined by agency processes and the team manager. All work should align with industry best practices, comply with federal and state regulatory laws, and ensure business continuity. Specific duties and responsibilities will include but are not limited to the following:Study and learn system capabilities associated with assigned Health and Integration systems.Work with Program Area System Owners and Subject Matter experts to learn and document their business functions, processes, requirements and needs.Work with the team to create and update technical documentation and requirementsAssist with gap analysis of current state to future state to ensure business and process requirements are met.Prepare and manage project documents.Create system, architecture, and data flow diagrams using Microsoft Visio including current and future state diagrams.Schedule and conduct stakeholder meetings providing agendas in advanceFacilitate communication between the team and stakeholders throughout the project life cycle.Assist with resource scheduling to ensure effective, efficient meetings and task completion.Ability to plan, organize, review, implement multiple projects and their milestones to completion.Support the team to help them complete project tasks.Monitor project progress and create project status reports for assigned Health Programs and Office of Information Technology.Create supporting work requests and/or project documentation in approved tracking systems (i.e. Remedy, DevOps, JIRA).Maintain system protocols by writing and updating procedures.Problem solving to resolve minor issues without assistance and escalation.Assist with ensuring that customer and technical needs are met as projects advance.Foster a positive project outlook and team motivation.Manage project management documents such as, without limitation, the project plan, schedule, time and effort estimates, work breakdown, lessons learned, or scope statement, as assigned.Support team members when implementing risk management strategies.Assist with reporting and dashboard projects using SQL, Excel and Power BI.Compile, document, and present project status and grant updates.Adheres to Information Technology application development standards and security requirements.Update SharePoint content associated with system collaboration sites.Assist with and/or lead system validation to ensure technical requirements are met.Document defects including steps to recreate the issueAssist with production rollout to ensure minimal disruption of services.Assist with the system software life cycle process.Work with Program Area and IT to present key information for improvements.Maintain system protocols by writing and updating procedures.Assist with the development of policies and procedures to conform and comply with agency standard cyber security policy design related to information risk management, designation of data as to criticality, confidentiality, and protection. (NIST 800-53, FISMA, InfoSec Requirements)Qualifications:ABILITY TO ANALYZE AND DOCUMENT, BUSINESS AND SYSTEM PROCESSES USING VARIOUS METHODS AND TOOLS.KNOWLEDGE OF INFORMATION TECHNOLOGY FIELD, BEST PRACTICES, ORGANIZATION, AND OPERATIONSEXPERTISE DESIGNING, IMPLEMENTING, AND SUPPORTING ENTERPRISE-GRADE TECHNICAL SOLUTIONS MEETING COMPLEX BUSINESS REQUIREMENTSWRITTEN COMMUNICATIONS SKILLS, VERBAL COMMUNICATIONS SKILLS.UNDERSTANDING OF IT DEVELOPMENT AND IMPLEMENTATION PROJECTSMS OFFICE (WORD, EXCEL, POWERPOINT, VISIO), MS SHAREPOINTABILITY TO DEAL EFFECTIVELY WITH THE NEEDS OF TECHNICAL PEERS, TECHNICAL AND USER MANAGEMENT, USERS, VENDORS, AND STAFF MEMBERS, AND TO COMMUNICATE CLEARLY AND EFFECTIVELY IN SPOKEN AND WRITTEN FORMANALYTICAL SKILLSTECHNICAL WRITINGSOFTWARE DEVELOPMENT LIFECYCLE - SDLCPREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):TEAM / PROJECT MANAGEMENT EXPERIENCE WITH SECURITY AND DATA CLASSIFICATION RELATED TO CDC, HIPAA, CJIS, PHI, PII EXPERIENCE WITH INDUSTRY STANDARD INFORMATION SECURITY PRACTICES Azure DevOps / JIRA / Remedy MS PROJECT PUBLIC HEALTH / DISEASE SURVEILLANCE SYSTEMS / LIMS EXPERIENCE HL7 (V 2.3.1 - 2.5.1) MS T-SQL (STORED PROCEDURES, ADVANCED QUERIES, OPTIMIZATION) XML / XSD / XSLT LOINC / SNOMED CRITICAL THINKING SKILLS AND PROBLEM RESOLUTIONREQUIRED EDUCATION: Bachelor's or Master's Degree in a relevant field of work or equivalent work experience.System Soft Technologies is a proud equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, sexual orientation, or any other characteristic protected by law

Created: 2025-01-25