Customer Service Rep / Inside Sales

Inside Sales / Customer Service Rep - Metal ConstructionUNLIMITED CAREER OPPORTUNITIES. This crucial position has provided training and mentoring for countless employees at this company to be able to advance into multiple other positions, such as Inside Sales Manager, Outside Sales, Production, Logistics, Technical Support and Administrative functions.This position provides the opportunity to get on board with a growing and evolving privately held company, with the ability to advance to other available positions or create new positions based upon your individual strengths and abilities that you bring to the organization!If you're tired of being "another number" or not being recognized for the quality of work you produce, take a look at what we have to offer!Leading manufacturer of commercial metal roof and wall systems is seeking an InsideSales / Customer Service Repperson to help with day-to-day sales functions such as order entry, order expediting, scheduling transport, and problem resolution. The Sales Assistant works closely with the Sales Manager, Territory Sales Managers, Operations Manager, and plant personnel to ensure that customer's needs are met. They are the support mechanism for territory sales managers and managers within the company so that we can provide optimal service to all areas of the business.The ideal candidate will have some training and/or experience in a construction related field, plus basic computer skills, phone skills, math skills, and inside sales or some customer service experience. Essential FunctionsAnswer incoming phone calls and emails from TSM's and customers and handle their inquiries.Provide pricing and delivery quotes to customers.Resolves customer concerns and issues.Communicates with customers to schedule delivery dates, ask follow up questions on orders, request more information needed to complete orders, etc.Create and maintain relationships with customers.Process all orders and send to purchasing, Operations Manager, and/or design for approval.Create custom details and drawings for special orders and coordinate with production.Update TSM's and Operation Manager of any issues expressed or created by customers.Service walk-in customers as needed.Follow through on orders until projects are complete.CompetenciesCommunication skills both Verbal and WrittenTeamworkTime management and ability to prioritize tasksMechanical and technical aptitudePositive attitudeConflict resolutionCustomer focusIntegrity and TrustBasic computer skills and ability to learn ERP systemSalary based on experience, PLUS great company benefits and unlimited long term growth opportunities!!

Created: 2025-01-25