Desktop Support Level 1

A major client of ours has a need for a Desktop Support (Level 1). This position is 100% onsite in Midtown Manhattan, NYC. This is a long term contract opportunity.Position Overview:We are seeking a proactive and detail-oriented Desktop Support Technician - Level 1 to join our IT support team. This role is crucial in providing technical assistance and support to end-users, ensuring that all hardware and software are installed, configured, and maintained to optimize workplace productivity. The ideal candidate will have hands-on experience with setting up and troubleshooting desktop and laptop systems, providing excellent customer service, and managing IT equipment. Key Responsibilities:New Hire Setup:Set up new hire workstations including PCs, laptops, monitors, keyboards, headsets, webcams, and other peripheral devices, ensuring all equipment is configured correctly and ready for use.Hardware Installation & Configuration:Install and configure new desktop computers, laptops, and associated peripherals (monitors, keyboards, headsets, etc.) for employees.Ensure proper wiring and cable management to maintain a clean and organized workspace.Moves, Adds, Changes (MACs):Perform moves, adds, and changes (MACs) for employees, including relocating PCs, laptops, and other hardware, and reconfiguring systems and software as needed.Imaging & System Setup:Assist in the imaging and deployment of new systems. Ensure all operating systems, software, and security updates are installed and functioning properly.Troubleshooting & Support:Provide timely and efficient troubleshooting for hardware, software, and peripheral device issues, escalating to higher-level support when necessary.Swap Out Old Equipment:Swap out or upgrade old or malfunctioning hardware and ensure proper disposal or recycling of outdated equipment.Inventory & Shipments:Receive, log, and manage incoming shipments of IT equipment, including PCs, laptops, peripherals, and accessories.Track inventory levels, ensuring accurate records of assets and facilitating equipment ordering as needed.Documentation & Reporting:Maintain accurate records of all equipment and configurations, ensuring compliance with asset management protocols.Document technical procedures, solutions, and troubleshooting steps.Customer Service:Provide a high level of customer service, ensuring all IT support requests are addressed in a timely, professional manner.Communicate with end-users to resolve issues and improve their overall IT experience.Collaborative Teamwork:Work closely with other IT team members to ensure smooth operations and efficient issue resolution.Assist with on-site and remote troubleshooting as required.Qualifications:Experience:1-2 years of experience in IT support, desktop support, or related field.Experience with setting up PCs, laptops, and peripherals.Technical Skills:Basic knowledge of Windows operating systems (Windows 10/11) and software installation.Familiarity with imaging and system deployment tools.Basic understanding of hardware components and their installation (monitors, keyboards, headsets, webcams, etc.).Knowledge of basic networking concepts (e.g., Wi-Fi, Ethernet) is a plus.Soft Skills:Strong communication and customer service skills.Ability to work independently and prioritize tasks in a fast-paced environment.Detail-oriented with a focus on accuracy and quality.Ability to work well in a team environment and collaborate with colleagues.Additional Requirements:Ability to lift and carry equipment (up to 30 lbs).Flexibility to work during occasional off-hours for system installations or upgrades, if needed.

Created: 2025-01-25