Support System Admin | Leading Asset Management Firm | ...

Support System Admin | Leading Asset Management Firm | Boston (Hybrid/Onsite)Overview:This client is a leading asset management firm with growth on the horizon! Off the back of a few successful years, this small team here in Boston is scaling up to continue to enhance the overall firms performance. This role will act as a primary support member for the Boston office, which includes Quant Development, Research, and Portfolio Analytics professionals. You will be working very closely with the firms user base, delivering white glove service towards day to day technical issues.Responsibilities:Provide support to common desktop issues such as troubleshooting and resolution of primarily Windows and MacOS systemsHardware, OS, and Software Installation support including device replacement, malware removal, and moreFirst tier user support member providing in person and remote support to dedicated user baseRequirements:5+ years in a technical support oriented positionExperience with: O365, OneDrive, VPN's and Networking principles (DNS, DHCP), Microsoft Hyper V, JAMF for MacOS, Powershell, and Linux/Mac command line toolingComfortable with ticketing systems and respective troubleshooting and resolutionTop tier communication skillsTime management in a fast paced environmentNo C2C

Created: 2025-01-25