Customer Service Representative

Vaco Boston is with our client in Lynn, MA to help fill a Customer Service Representative role.Responsibilities:Answer inbound calls and emails with clients to resolve any issues, in a professional mannerAccurately enter proprietary information into the systemAbility to troubleshoot, independentlyData entryCreate and maintain records of customer interactions and transactions, including, but not limited to: recording details of inquiries, filing complaints, writing thorough comments, taking appropriate and necessary action(s) to resolve the issue, escalating to appropriate personnelCreate tickets and forward to appropriate department(s)Ensure that issues are resolved in a timely manner, while maintaining professional etiquetteOther duties as assignedRequirements:Call center or customer service experienceExcellent communication skills - both written and verbalLooking to interview candidate early next week and start ASAP

Created: 2025-01-25