General Manager Sales Operations

As part of your job, you will:Develop and relaunch the plumbing division Oversee sales including all KPI's, training, and team performance Ensure customer satisfaction metrics are metConduct operations & P&L meetings with key managers to increase productivity Oversee Revenue & Gross ProfitFormalize a coaching & training program that's consistent, effective, & measurable Set individual goals & KPI's for all staff positions with financial responsibilities Build rapport & career opportunities with the teamTrain & advise the team on how to win new referrals and gain repeat businessCreate an annual budget, control expenses, and meet or exceed plansShape company culture by living out core values & missionWhat you'll do every day (and how quickly you need to be good at it):In the first 30-60 days and ongoing:Meet and begin building relationships with the entire client's TeamBegin learning Service Titan software to measure key metrics, including revenue and conversion ratesBegin meeting with the leadership team to gain an understanding of goals and strategyDraft and propose Plumbing Initiative launch planDraft and propose Sales StrategyBy 60 days, show a thorough understanding of Sales & Operations and launch Plumbing InitiativeWithin the 3rd month and ongoing:Is overseeing the entire team's sales & operations performanceIs responsible for driving key behaviors & numbersHas a plan in place to increase closure rate by 20%Education, Skills & Experience:Bachelor's degree in business or related field OR 2+ years similar experience required2+ years' experience in General Management in plumbing home services requiredDemonstrated experience with Service Titan software or similar project management software a plusIntermediate proficiency is Microsoft Word, Excel and Google suite a plusHigh school diploma or GED requiredExperience working in a fast-paced environment and being able to adapt quickly to changes on a daily basis a plus

Created: 2025-01-24