Location Manager

LOCATION MANAGER ADVISORDiocese of Monterey Catholic CemeteriesPosition SummaryThe Location Manager Advisor is accountable for managing the day-to-day operations and resources of Holy Cross Cemetery and is responsible for serving families in a respectful, caring, and professional manner, while meeting their needs for cemetery services. The Location Manager Advisor is responsible for the overall management of the facilities and for overseeing all staff.Specific Job DutiesThe Location Manager Advisor, reporting to the Director of Cemeteries, will interact with a broad range of people, such as staff, families, priests, parishioners, community leaders, vendors-to deliver a high-quality, high-value family experience and is responsible for the operational control of the cemetery.Management & CoachingOversee the day-to-day operations of the cemetery.Provide professional development to ensure that all staff provide excellent customer service.Conduct staff, safety, and other team meetings to maintain open communication and transparency.Observe staff in family-facing situations and provide constructive feedback to improve individual and team performance.Meet with the Sales Manager to develop individualized training and support for each staff member.Team DevelopmentConduct performance reviews, communicate expectations, and hold staff accountable.Identify developmental needs for improving efficiency, effectiveness, and productivity.Follow the hiring process to identify, recruit, and select qualified candidates.OperationsOversee all functional areas of cemetery and/or funeral center operations.Maintain communication with each department to ensure operational readiness.Reinforce compliance with federal and state laws/regulations.Examine cemetery grounds to ensure a safe and pleasant environment.Work with the location Foreman to maintain the professional appearance of the cemetery and maintain consistency in the facility upkeep.Outreach & Community EventsUnderstand the market, community demographics.Support outreach and community events that educate families on the benefits of advanced planning.Maintain a regular schedule for staff participation in outreach and community events.SalesAssist families for at-need and pre-need servicesAssist families with memorialization and planning for family estatesWork with the Sales Manager to ensure location sales goals are accomplished.AdministrationPerform all administrative functions including, but not limited to, sales management, budgets, expense controls, analysis, and reporting.Monitor and maintain records management compliance.Participate in classroom, online training, and self-directed learning.QualificationsEducation & ExperienceCollege degree preferred, and/or 2-4 years in sales management, customer service management, and/or related management work experienceProven record of meeting or exceeding revenue goalsExperience in managing personnel and facilitiesExperience managing sales/customer service teamsExperience coaching direct reports and motivating teams to achieve resultsKnowledge, Skills & AbilitiesKnowledge of the Catholic faith, rituals, and traditionsUnderstanding the Order of Christian FuneralsAble to conduct oneself with a "Family First" approachAble to prepare, forecast, and analyze budgets/financial reportsCapable of overseeing multiple functional areasStrong interpersonal and communication skillsPossess excellent written and verbal skillsFamiliar with special event planning and coordinationAbility to coach and train highly performing individuals and teamsProficient in the use of computers, software, and technologyBilingual preferred (English/Spanish)About the EmployerThe Diocese of Monterey is a religious organization founded in faith and is an open-source provider of information for end-of-life services-funeral, cremation, and cemetery.The Diocese of Monterey offers excellent compensation for motivated individuals, which includes a base salary plus incentives. Benefits include medical, dental, paid vacation and sick days, and retirement benefits.Employment will go to those individuals whose knowledge, skills, and experience most closely qualifies them for the position offered without regard to race, color, sex, age, disability, or national origin.Job Type: Full-timePay: $60,000.00 - $80,000.00 per yearBenefits:401(k)Dental InsuranceEmployee DiscountFlexible Spending AccountHealth InsuranceLife InsurancePaid Time OffRetirement PlanVision InsuranceSchedule:Day shiftHolidaysMonday to FridayOccasional WeekendsExperience:Management: 1 year (Preferred)Language:Spanish (Preferred)Work Location:Santa CruzPaid Training:YesBenefit Conditions:Waiting period may applyWork Remotely:No

Created: 2025-01-24