Senior Information Technology Support Engineer

This position is responsible for governance, implementation and support of IT related activities in the company. Responsibilities include:• Office based users and related Technology needs, inclusive of Smartphones & Video Conferencing Support.• Troubleshoot basic configuration & relevant applications on Windows Laptops & Apple devices.• Understanding of Servers, networks & other back- office hardware and software's.• Co-ordinate with vendors and ensure SLA's are adhered to.• Project management a per business needs, support and infrastructure related projects• Experience with troubleshoot of Smartphones Android & iOS Devices.• MAC Knowledge is mandatory.• Hands on experience of MDM tools.Required Knowledge:• Project management.• Business analysis.• Strong understanding of all aspects of IT infrastructure i.e. Back office, front office, etc.• Operational understanding of IT helpdesks and remote support.• Diploma/ Degree in Technology field is desirable.• Certification of ITIL principles, Microsoft, VMWare, JAMF would be an advantage.Interpersonal Specifications:• Technically strong, understanding of and ability to coordinate multiple projects and• implementations simultaneously.• Consultative interactions with people.• Understanding business needs and manage effectively to meet the business requirements.• Good listener, able to assist the business in the best way possibleWorking Conditions:• 8AM - 5PM (might have to do overtime or maintain shifts depending on business requirements)• Might have to work on holidays depending on business requirement with sufficient notice.• Might have to travel as per business requirements.

Created: 2025-01-24