Customer Service Representative
HCi Valve - Madison Heights, MI
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CANDIDATE MUST RESIDE IN METRO-DETROIT AREA TO BE CONSIDERED FOR POSITIONOverviewHCi, a leading provider of quality, innovative, and energy efficient hydronic balancing products for the HVAC industry, is seeking a Customer Service Representative. The successful candidate would possess education and early job experience that will help lead to the success of HCi by processing complex orders, and by producing quality, competitive, HVAC estimates. The candidate should also have an educational background and or working knowledge of plumbing and HVAC systems.ResponsibilitiesProcess PO's and enter orders into HCI's enterprise systemManage time effectively, meet performance goals, and work cooperatively with other members of the teamDetermine customer needs and expectations in order to recommend specific products and solutionsProvide accurate information regarding availability of in-stock itemsAnswer all calls effectively and efficientlyCompile and finalize estimates within provided deadlineAssist customers with lead time and tracking requestsTechnical support to the product lineFollow company policies and proceduresPerform other duties as and when requiredJob Requirements:Bachelor's Degree desiredA minimum of 1-3 years' experience (Education may be taken in conjunction with experience)Knowledge of plumbing and HVAC systems preferredComputer Program proficiencies: Strong Excel skills, MS Word and OutlookAttention to detail and accuracyAnticipate requirements and cost components of projectsStrong organizational skills and ability to multi-taskAggressive nature, independent thinkerExcellent communication skills with team members and clientsCustomer Service FocusDesire to learnHydronic Components Inc., is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Created: 2025-01-24