Customer Service Representative

Job descriptionCORE RESPONSIBILITIESPrimary Contact for all ClientsField requests from customers and utilize tools and resources to provide quick, courteous and detailed information to respond and act as needed.Shipment coordination from origin to final destinationShipment tracking from origin to final destinationProvide written reports to client as neededReview internal reportsAdvise Import Manager if any issues arise or untimely delays seenCommunicate with internal operations, agents, and sales to maintain transparency and share and/or collect information crucial to a customer request or needHelp to identify and offer ideas to improve inefficiencies of shipment flow or customer standard operating procedures.Temporarily receives all documents prior to file handler receipt to ensure customer will have timely visibility of documentation received and what is needed.Temporarily opens files with minimum information and will coordinate with the Pre File Handlers to complete process.Internal SupportAssist to provide transparency with all involved in efforts to be proactive, maintain the business, secure new opportunities, and identify any issues as they arise for review and implementation of a solution.Assist with projects unusual to the standard operations work flow to avoid distractions to the daily tasks while using strengths and knowledge to efficiently handle or identify if management support is required.Assist with requests from internal staff with regards to needs (documentation/information) required to process shipments and entries.To be advised whenever there are issues with clearance processPERIPHERAL SUPPORTAssist Pre Entry file handlers, Entry Processors, Import Managers, NVOCC Managers and SalesNOTESMust make notations in the system.

Created: 2025-01-23