Technical Support Specialist

Do you want to work with a variety of technologies on a daily basis? Peerless Tech is seeking a skilled and customer-focused Level 2 Technical Support Specialist to join our growing Managed Service Provider (MSP) team. As a Level 2 Technical Support Specialist, you will be responsible for resolving technical issues, supporting our clients' IT infrastructure, and collaborating with others to ensure optimal service delivery. This is an in-person job located in Round Rock, Texas. We'll Provide:Pay range of $28-$38 per hourPaid time off and paid sick time Support/mentorship and a small team work environment Opportunities for continued growth and learningWhat You'll Do:Provide technical support for Level 1 and Level 2 client issues via phone, email, chat, and our ticketing system with occasional travel to client locations Troubleshoot and resolve problems related to hardware, software, networks, and securityInstall, configure, and maintain various IT systems and applicationsRespond to tickets in accordance with SLA guidelines and document all support activitiesAssist with onsite and remote support for clients as neededContribute to the development of knowledge base articles and technical documentationParticipate in projects and new technology implementationsSkills You'll Need:Valid license and reliable transportation to travel to client sites Minimum 2 years IT industry experience in SMB environments - MSP experience preferredStrong knowledge of Windows operating systems, Active Directory, and Microsoft 365 administrationFamiliarity with networking concepts, firewalls, and VLANsExceptional verbal and written communication skills with an emphasis on being clear, concise, and friendlyAbility to lift 40 pounds (Computers, printers, cables, batteries, etc.)Ability to work with cabling in cubicle floor arrangements, walls, or ceiling using a ladderNice to Have:Experience with virtualization technologies (VMware, Hyper-V)Experience with Microsoft Remote Desktop environmentsExperience with ticketing systems (e.g., Autotask)Knowledge of cybersecurity best practicesNext Steps:Quick apply with your resume hereOrGet a head start on our application and aptitude testing process here:

Created: 2025-01-23