Head of Delivery - Professional Services

Who Is InRhythm?InRhythm is a leading modern product consultancy and digital innovation firm with a mission to make a dent in the digital economy. Founded in 2002, InRhythm is currently engaged by Fortune 50 enterprises to bring their next generation of digital products and platforms to market. InRhythm has helped hundreds of teams launch mission-critical products that have created a positive impact worth billions of dollars.InRhythm's unique capabilities of Product Innovation and Platform Modernization services are the most sought-after. The InRhythm team of A+ thought leaders don't just "get an assignment," they join the company to do what they love. It's that passion that has helped us grow rapidly and consistently deliver on our commitment to helping clients develop better, faster, and in rhythm.What We Do At InRhythmWe bring enterprises' most urgent, important products to market with high velocity, high- quality and 10x impact. We enable innovative cultures by coaching teams with the right mix and maturity of modern tools, methods, and thought leadership.From greenfield to tier-one builds, our clients look to us to deliver their mission-critical projects related to product strategy, design, cloud-native applications, as well as mobile and web development. The projects we work on literally change the world. They change the way we live, work, and think in a positive way.We're Looking for a Head of Delivery:In this role, you'll lead dynamic teams to align with our strategic vision and drive exceptional client engagements. You will have the opportunity to establish and oversee our global services, ensuring high customer satisfaction and operational excellence, and collaborate with our leadership team to develop innovative service strategies and optimize resources for maximum impact.At InRhythm, You Will:Own your role and its developmentLearn new skills to accelerate your careerCollaborate across diverse teamsAct as a subject matter expert to the InRhythm Community internally and externallyKey Responsibilities:Leadership and Strategic AlignmentProvide leadership across multiple disciplines and teams, ensuring alignment with InRhythm's strategic vision.Business Operations and Consulting ServicesEstablish and oversee offshore business operations and consulting services for clients preferring a hybrid onshore/offshore engagement model.Ensure the success of all work performed, measured partially by customer satisfaction.Sales Support and Service StrategyProvide sales support by reviewing, collaborating, and assisting in the delivery of proposals to clients and prospects.Collaborate to develop integrated service strategies for key accounts.Resource OptimizationWork with Recruiting to define appropriate skills and consultant levels within Practices to optimize the mix of resources.Construct or support resourcing plans to support client engagementsOperational AccountabilityAssume accountability for project results and the overall performance our engagements and commitmentsAssess the risks and rewards of potential decisionsImplementation Methodology and ComplianceInstitutionalize InRhythm's Implementation Methodology within the portfolio of engagements, ensuring compliance.Support professional practice standards and continuous improvement across business processes and systems.Client Relationship ManagementDevelop and maintain executive-level relationships with project sponsors during client engagements.Provide direction to ensure high levels of client satisfaction and serve as the escalation point for significant client issues.Performance Monitoring and SupportRegularly update on client/project status using standards set by InRhythm.Attend EBR reviews and client engagement meetings as needed, leveraging executive support to achieve goals.Revenue Growth and Utilization TargetsImpact revenue growth by maintaining consultant levels within the organization to meet utilization targets.Collaborate with Sales and Finance teams to ensure proposal constructs align with standard methods, best practices, risk tolerance, and profitability targets.Define utilization targets and compensation plans to support these components.Required Qualifications:Minimum of 15+ years of hands-on experience in IT consulting or high-ticket IT professional services.At least 7+ years of experience leading, managing, and growing high-performing client success teams in a true consulting company.Experience in establishing and managing global client success centers from scratch, preferably offshore, with expertise in setting up both client success centers and back-office operations.Proven track record in setting up consulting client success from scratch, managing both resource and engagement success with strong, predictable rhythms and KPIs.Strong general knowledge of digital transformation trends and agile methodologies, with a fundamental background in Agile success.Experience partnering with founders or CEOs as part of a critical leadership team, scaling into a product-oriented consulting firm with responsibility for resource delivery and engagement.Resourceful, entrepreneurial personality with the ability to thrive in a fast-paced, high-growth service business.Ability to roll up sleeves and be extremely resourceful.Experience building a high-volume recruiting function.Why Work At InRhythm?We've been named an Inc. 5000 Hall of Fame Fastest Growing Company for 9 years, Deloitte Fast 500 company for 5 years, and Consulting Magazine Fastest Growing Company winner several years in a row. If you're looking forward to working with awesome colleagues in a high-growth environment and tight-knit community, we're looking forward to hearing from you.At InRhythm we believe in building a better workplace. When you join our team, you can expect a number of work/life benefits:Comprehensive and customizable Medical, Dental, and Vision Plans401(k) MatchingPaid Parental LeaveScalable PTOReimbursements for personalized birthday experiencesSocial and Flexible Work EnvironmentWeekly Happy Hours and Cultural Events to get to know your teamMedia Streaming, Book, and Fitness AllowancesThe base pay offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on level and position offered.

Created: 2025-01-23