Senior Policy, Procedure, and Content Specialist

The Fay Group, originated in 2008, is a full-scale real estate services company that offers mortgage servicing, property renovations, business purpose lending, insurance, and more to homeowners, investors, and clients nationwide. Fay handles a wide range of mortgage loan solutions for prospective homeowners with varying credit histories and also offers to refinance for existing mortgages.The Fay Group is made up of separate business units offering a complete range of home ownership products and services that provide customers with solutions to navigate the challenges of home ownership while helping them build toward their long-term financial goals. We consider the people behind those mortgages and work hard to give them the best chance possible to stay in their homes.Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a Senior Policy, Procedure and Content Specialist to join our team.Reporting to the VP, Policy & Procedures, the primary responsibilities of this position are to create, review, and support the delivery of all content (policies, procedures, job aids, letters, forms, marketing materials, etc.) produced for the business. The role provides insight and specialized support to team members on document production and through effective communication with internal clients.Responsibilities include drafting new policies, procedures, and job aids or updating existing documents in response to investor/regulatory updates or due to changes in the process or systems. The position ensures adherence to all regulations and investor requirements as directed. The position will complete the process for the development of P&Ps by obtaining approval from key Stakeholders, publishing documents, assisting with the communication of content changes throughout the organization, and assisting with the production of various reporting needs.Additionally, the Sr Policy, Procedure & Content Specialist assists the VP, Policy & Procedures in driving innovation and continuous improvement of team operations.What you will do for Fay:Complete peer reviews of documents using sound judgment to ensure documents comply with business requirements, rules and regulations, laws and business processes.Complete Gantt charts for projects to provide timelines for projects and communicate status updates on projects to senior staff regarding issues, roadblocks and progress of projectIndependently create and edit policy, procedure and job aid content as directedIndependently create and edit borrower communications, letters and forms as directedPartner with Operational Leadership and SMEs to complete side by sides to ensure processes are appropriately defined and documentedWork with the management team to determine which Lines of Business require policies, procedures, and job aids to clearly comply with guidelines and laws that govern processesPartner with department leadership of each business unit to ensure procedures are in place to foster compliance with Fay policies as assignedProvide quality assurance on all content as directedSecure appropriate approvals for policies, procedures, job aids, letters, marketing materials, and formsDetermine if documents submitted through Fay Governance meet the requirements for publishing, then ensure documents are published timely and accuratelyDevelop domain knowledge of Fay's business to include an understanding of organizational objectivesEnsure compliance with Fay's policies, processes, and practices. Successfully complete all department and company-required trainingModel ethical standards, professionalism, and code of conductDemonstrate behaviors that align with Fay's Values and Operating PrinciplesPerform other duties and responsibilities as assignedWhat you will bring to Fay:Bachelor's degree in Business or related field (or equivalent combination of years of experience with High school diploma/GED) required5+ years' demonstrated experience5+ years of experience in mortgage servicing and compliance is preferred3+ years of technical writing experience requiredDemonstrated experience working in a fast-paced workplacePrevious experience managing projects requiredProficient in Microsoft Suite, including Outlook, Word, Excel, and PowerPoint. Working knowledge of P&P applications i.e. Process Unity, Audit Board preferredStrong verbal and written communication skillsStrong interpersonal skillsStrong analytical skillsSolid decision-making abilities coupled with sound judgmentStrong time management skillsAbility to prioritize numerous tasks and manage shifting prioritiesClient-focused with strong execution skills and results orientationHigh-level of precision with attention to detail and consistencyFlexible, open to change, ability to learn new things quicklyAbility to work in a collaborative environment and provide guidance for working groupsEquity and Inclusion are embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to E-Verify is a registered trademark of the U.S. Department of Homeland Security.

Created: 2025-01-22