Onsite Account Director (Brand and Packaging Design)

Position SummaryThis position is located on-site (2-3 days per week) with our client in NY and will service our client by developing and applying insight-based business, workflow and design solutions that meet and exceed the expectations of our client partners. In-take, manage, and lead all business & design solutions across our client's internal organization while coordinating with Marks cross discipline teams to deliver with excellence. You will also act as the strategic business leader and develop relationships to become a trusted resource our clients rely on to address business, design, and production challenges.As the Account Director you will be responsible for maintaining the Client Relationship, governing workflows, owning all aspects of work, artwork, product, resourcing, and the dedicated forecast and P+L for the account. The growth of the business partnership lies in client satisfaction and relationship, revenue generation (net new and current), contributing margin, successful achievement of identified KPIs, and cultural impact and growth of both direct and indirect teams. Your business brain is balanced with your creative brain. You celebrate a perfectionist lens for business, brand stewardship, design adaptation, and production all backed by strategic acumen. You understand the role design thinking plays in consumer conversion and the impact of great creative, production, and packaging assets.Major ResponsibilitiesImmerse in client's production, design culture, and marketingDevelop strategic plans and manage the business relationshipBlend business and creative skills to meet client needsLead project kick-offs, brainstorming sessions, and client meetings, ensuring smooth project workflow in conjunction with all team members and with clientProvide strategic direction/rationale and quality check on all design work to ensure high standards are met, error-freeWrite briefs in conjunction with the client, align on design objectives and design intent. Ensure the designs presented align with the approved briefsLead account and creative teams effectively to deliver on day to day outputsApply insights to creative and present effectively to clientsAbility to multi-task and problem-solve on a daily basis and connect into the greater production teams for the end to end offerOngoing - recommend improvements in the design process and utilization of resources to optimize efficienciesFirst point of escalation and responsibility to the account teamLoad leveling, and scheduling will be required, and relationships with cross discipline teams to deliver on workflowLeading KPIs and action responsibilities through leadershipAct as a strategic partner to your team and client - bring forth innovation and brainstorming future forward solutionsSuccess in this role is achieved by consistently demonstrating the ability to manage, oversee and work against the clients' priorities, uphold the Design Pillar Standard of Excellence, manage multiple priorities, and make sound decisions to ensure the business moves forward.Ideal CandidateYou have experience in setting up and working in an onsite environment as a Business Leader, Mentor and trusted partnerYou have managed clients with multi stakeholders, working across levels, and teams to grow client relationships and deliver on business needsYou're a motivated problem solver with an appetite for growth in a fast-moving, industry-defining businessYou have a positive, proactive attitude towards opportunities and potential problemsYou are excited and motivated to work on one of the most recognizable brandsYou possess superior written and interpersonal communication skills that can flex and navigate easily across clients, onsite and offsite teamsYou have a curious nature and a commitment to continuous learning, be passionate about design trends and retail innovationsYou have experience managing/mentoring account team members and designersYou can evaluate design effectiveness and brand performance across all media typesYou have a thorough understanding of the creative process and have a strategic mindsetEducation and ExperienceBachelor's degree in Marketing, Business Administration, Graphic Management Services or DesignMinimum 10-12 years of experience in brand stewardship, and account managementMinimum 8-10 years of experience working with clients on brand strategy, concept, creation and design adaptation with specific knowledge in packaging designMinimum 8 years of experience in visual communication, campaign management, planning and productionProficient using PC platform and Mac OS, Microsoft Word, Excel, and PowerPoint (or Keynote)Full-service agency experienceCPG food and beverage industry experience highly preferredGeneral RequirementsComply with all Company standards, applicable regulation and departmental Standard Operating ProceduresComply with Company EH&S policies and procedures to maintain a safe work environment.Keep work area organized and cleanWork additional hours when necessary to meet client expectationsAssist in any additional responsibilities, as directed by management. This job description is not intended to be all inclusive. You may be required to perform other reasonably related business duties as assigned by your manager or other management personnelPhysical RequirementsOccasionally required to walk, sit, use hands, reach with hands and arms, balance, stoop, talk, or hearOccasionally lift/move up to a specified weightSpecific vision abilities requiredMarks is a brand design and experience agency that is uniquely constructed to enable brands to win in an age of constant change. Fueled by our dual vantage points - embedded partners and future-forward experts - we build brand momentum to move fast, move forward, and move confidently.As a full-service agency, our expertise extends across all facets of the branding spectrum: strategy, innovation, design, adaptation, integrated marketing communications. Together, we are 600+ people across 12 studios and 8 countries. Marks is part of SGS & Co, a brand impact group built with the agility and inventiveness that enables our clients to thrive. Our sister company, SGS, is an integrated packaging and marketing company. Together, we shift brands to impact.Compensation Details Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $140K - $150K USD annually. Ultimately, in determining pay, we will consider the successful candidate's location, experience, and other job-related factors.Group benefits currently include a selection of health care plans with prescription drug coverage, dental plan, vision plan, basic and supplemental life insurance, a flexible spending account for medical and dependent care expenses or a health savings account based on plan selection, short/long term disability and 401(k) Savings Plan. This role is also eligible for Flex PTO.

Created: 2025-01-22