Lifestyle Assistant (Event Assistant)

The Management TrustPosition Title: Lifestyle Associate (Assistant) Location: Hilltop ClubhouseReporting To: Lifestyle DirectorStatus: Non-Exempt, Full-TimeSalary: $24.00-$26.00COMPANY PROFILE:The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients' needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.EMPLOYEE OWNER POSITION PURPOSE:The Lifestyle Assistant is responsible for providing exceptional customer experience while providing support to both internal and external clients, including, but not limited to: partnering with the Lifestyle Director and General Manager and being the go-to person for all community events and lifestyle services. This position also is responsible for handling daily customer service related issues, specifically helping clients with online access and payment processing.JOB DUTIES AND RESPONSIBILITIES:Promote a positive environment that fosters a fun atmosphereManage tracking and distribution of access devices for communities including keys and fobsManage amenity reservation processes in accordance with community guidelinesAssist Lifestyle Director with Event Registration and payment processingCoordinate and file association facility reservationsFirst escalation for all homeowner phone calls transferred from receptionDepending on location, may be required to provide periodic relief for Division Receptionist (if Receptionist is absent, during lunch periods, etc.)Monitor for completion of ad-hoc Community Support Task items such as managing access device projects, special mailers, newsletter informationSupport updating of Association information in system of record including Board and Committee information, vendor contact information, updates to rules and maintenance obligations, and document librariesSupport in documentation of maintenance of third-party systems utilized by specific communitiesSet up tables, chairs, and other equipment as needed for events.Supervise events and assist homeowners with questions.Serve as the primary point of contact for homeowner questions regarding lifestyle programming, events, and fitness classes. Respond to all emails and phone calls within a timely manner.Assist the Lifestyle Director with creating graphics and content for community eBlasts, as well as create flyers, signs, and other promotional materials for community events.Assist the Lifestyle Director with processing group and club applications. Provide periodic relief of the front desk as needed for breaks, vacations, or absences. Other duties and special projects as assignedQUALIFICATIONS:Experience with Microsoft Office suite of productsExperience with Signup Genius & EventbriteAbility to identify and prioritize tasksFamiliarity with country club/hotel/high-end operationsConflict resolution skillsExcellent written and verbal communicationMust be a team player who is committed to delivering high-level customer serviceAdaptable and dependable with a solid attendance recordProfessional and respectful demeanor with all staff and guests at all timesAbility to work independently and follow instructions with minimal supervisionSPECIAL POSITION REQUIREMENTS:Must have and maintain a valid driver's license, vehicle insurance, and driving record in compliance with Company policyESSENTIAL FUNCTIONS:Use standard office equipment, including: computer, phone, copier/scanner, etc.Be stationary or in motion for periods of timeRelocate up to (40) poundsSUPERVISES OTHERS? IF SO, LIST:NoneSCHEDULE & TRAVEL:Monday- Friday 8:30 AM - 5:00 PM Occasional evening event hours and weekend shiftsFlex time to accommodate service at special eventsMay be asked to work weekends and holidaysThe Management Trust is an Equal Opportunity employer. We celebrate and support diversity.

Created: 2025-01-22