General Manager

Hospitality Confidential is pleased to share an incredible General Manager opportunity at an innovative and high energy restaurant in Nashville, TN. Our client is seeking a proactive, problem-solving General Manager to drive operational excellence, increase revenue, optimize efficiency, and deliver exceptional experiences in a vibrant Nashville restaurant. The ideal candidate will have a passion for the hospitality industry, a strong business acumen, and a proven track record of success. If this sounds like you, we invite you to apply now!We are looking for an experienced and passionate General Manager whoHas experience increasing revenues for restaurant conceptsCan bring solutions oriented approach to restaurant operations, with concept, financial projections and operational SOPs Can lead the Front of House and Back of House teamsFocus on fostering a close-knit, collaborative team environment where every member plays a key role in the restaurant's successCan integrate business strategy into day to day operationsOversee day to day operations and ensure an exceptional guest experienceWhat You'll Do:Lead with Passion & PurposeAs the General Manager, you'll set the tone for the restaurant's operations and guest experience. You'll inspire your team to deliver exceptional hospitality and ensure that every guest feels like part of the family.Oversee day-to-day operations to ensure alignment with our vision for service and cultureFoster an inclusive, collaborative environment where every team member can thriveProvide a personal touch to elevate the guest experienceOperational & Financial OversightYou'll be responsible for driving the operational and financial success of the restaurant, from managing labor and cost controls to inventory and financial reporting.Oversee forecasting, labor cost management, and inventory control to maintain profitabilityManage COGs, labor and expenses to fall within financial parametersUse restaurant management software to track key metrics and identify areas for improvementLead the team in creating and executing operational strategies that increase weekly revenue and optimize labor costsOversee restaurant invoicing process.Oversees scheduling of all employees including time off requestsApproves payroll, overtime, penalties, and any exceptions within the company timing standardApproves all crew compensation structure changesGuest Experience: Increasing Personalization of ServiceYou'll be the ambassador of our distinctive hospitality, ensuring that each guest gets a personalized level of service.Welcome guests with warmth and outrageous forms of hospitalityResolve guest concerns quickly and professionally, ensuring guest satisfaction at all timesCreate initiatives to engage guests, from seasonal events to personalized experiencesMaintain communications with Guest through reservation processMonitor emails & feedback sites to track guest satisfaction ie: Yelp, Google ReviewsTeam Development & LeadershipYou'll lead a diverse and passionate team, developing talent and promoting a culture of growth and accountability.Hire, train, and mentor team members to uphold the restaurant's standardsLead by example, demonstrating integrity, empathy, and a commitment to excellenceConduct regular performance reviews and provide feedback to empower the team to succeedHolds people accountable for their work and coaches appropriatelyEnsures daily coaching of management to crewFormulates restaurant operations policies (SOPs) to continuously enhance the business Investigates and resolves complaints from crewInvestigates and resolves Guest complaintsCreating educational curriculum to provide crew with ongoing knowledge about industry, food, beverage and service. Cultivating the Restaurant CultureAs General Manager, you will be the guardian of our culture"”a culture centered around hospitality.Organize team-building activities, annual celebrations, and staff appreciation eventsCommunicate regularly with your team about the restaurant's vision and valuesWhat We're Looking For:Experience & Expertise5+ years of experience in restaurant management with emphasis on operational skills, preferably in fine dining or upscale casual conceptsProven ability to grow and scale operations while managing financials and achieving revenue targetsForecasts sales and labor budget (semi-annually, period, weekly, daily).Expertise in managing labor costs, P&L, inventory, and financial reporting systems Expertise in point of sale systems, specifically Toast.Strong problem-solving skills with a solution-oriented approach to operational challengesA passion for creating memorable guest experiences and fostering a culture of hospitalityIndependent thinker who can create reports to track progress on goals. An expertise on managing the floor, including tracking turn times, pacing and staffing to optimize revenue. In depth knowledge of beverages, including beer, spirits, wine and non alcoholic drinksTechnical proficiency in Google Workspace, including documents and sheets. Skills & QualitiesA natural leader with a proven ability to inspire and motivate a diverse teamStrong communication skills, both with guests and team membersA strategic thinker who can integrate operational initiatives to drive revenue and efficiencyComfortable wearing multiple hats in a fast-paced environment with lean staffingCreative and innovative problem-solving skills, with a focus on continuous improvementPhysical Requirements:Ability to remain in a stationary position for long periods of time (6 or more hours per shift, excluding break times).Ability to lift, push, pull, or carry up to 30 pounds (examples include beverage cambros, ice buckets, tray of food & drinks, and taking out the trash).Ability to frequently bend and reach overhead (examples include stocking to-go supplies and dusting retail shelves).Additional Requirements:College degree in business, hospitality, or related field is preferredAvailability to work flexible hours, including nights, weekends, and holidaysKnowledge of local health and safety regulations and ability to ensure compliance. ServSafe certifications needed for both food safety and alcohol service within 60 days of hire. Compensation & Benefits:Base Salary: $65K - $90K Based on experienceBonus Potential: Up to 10% of Base Salary, paid quarterly. Health Benefits: Medical, dental, and vision insuranceRetirement: 401(k) with company matchPaid Time Off: 2 weeks PTO and Thanksgiving Day, Christmas Eve & Christmas Day offAdditional Perks: Dining discounts

Created: 2025-01-22