Information Technology Help Desk

Position Summary:We are looking for technically skilled candidates with good problem-solving ability for the IT technician position. The duties of an IT technician include being a reference point for all IT related queries at the user level, responding to user needs in a timely manner, and ensuring the optimal running of all systems, among other technical duties. IT technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments and executive levels. They are required to listen to their technical needs, understand their problems, and implement solutions to them.JOB REQUIREMENTS2+ years of experience in computer networks and systems maintenance.A+, Linux+, or Cisco Certified Network Associate accreditation advantageous.Forman deployment experienceAnsible experienceRHEL, CENTOS, ROCKY, UBUNTU, and other Linux base OS installation, management, and supportAsset Management experienceExcellent written and verbal communication skills.Responsibilities:Installing and configuring hardware and software components to ensure usability.Rack and stacking Server, lifting up to 50lb weight.Troubleshooting hardware and software issues.Ensuring electrical safety standards are met.Repairing or replacing damaged hardware.Upgrading the entire system to enable compatible software on all computers.Install and configure systems which support infrastructure and/or R&D activities.Develop and maintain installation and configuration procedures.Performing tests and evaluations of new software and hardware.Providing support to users and being the first point of contact for error reporting.Establishing good relationships with all departments and colleagues.Conducting daily backup operations.Managing technical documentation.Operations and SupportAsset Management, includes 4 physical asset audits per yearNeed to track inventory any time

Created: 2025-01-19