Service Desk Engineer

CONTRACT (6 - 9 months +) Our client, a leading private equity firm focused on the technology services sector, is seeking a Service Desk Technician to work onsite at their San Francisco office helping deliver white glove IT support. This individual will work on a variety of user facing technologies, including desktop operating systems, enterprise productivity applications, email and endpoint protection and management solutions. This individual will provide high-quality customer service, ensuring the client's IT systems and equipment issues are resolved in a timely manner. Support will be offered both onsite and remotely.Key Responsibilities & Duties:Understand, troubleshoot, and remediate issues with desktop infrastructure and applications (Outlook, Office, Adobe, network printing, VPN, etc.).Serve as first point of contact for endpoint incident troubleshooting.Have a strong background in Microsoft O365 and Windows workstations.Troubleshoot virtual conferencing systems (such as Zoom) and support conference room technology.Troubleshoot iPhones and iPads.Strong communication skills to be able to work with staff, multiple internal teams and executive users.Review ticket queues and be able to manage priority and tasks while communicating updates to end users.Assist in designing and documenting end user solutions.Configure and deploy Windows LaptopsAssist in managing and delivering IT related projectsExperience & Qualifications:Bachelor's degree in Computer Science, MIS, or equivalent preferred.3+ years of work experience with progressively more responsibilities.Demonstrated proficiency with Windows OS troubleshooting.Troubleshooting experience with O365 apps and Windows applications is required.Active Directory experience is required.Experience with Antivirus platforms, as well as OS patching.Mobile Device Management experience a plus.Excellent organizational, verbal, and written communication skills.Experience with SCCM or any imaging technology is preferred.

Created: 2025-01-19