Temp to Perm IT Analyst

Our client, a PR and consulting firm, is looking for a temp to perm IT Analyst! The ideal candidate will have a strong commitment to high-quality customer service, thrive in a fast-paced environment and a solid work ethic.This position starts asap and will be an ongoing assignment, with potential for permanent hire if the right fit.Location: Midtown Hours: 10:00am - 7:00pm Fully Onsite Knowledge/Responsibilities: Operated within an ITIL framework, ensuring alignment with established processes and standards.Utilized helpdesk service management platforms to log and track service requests and incidents.Managed both cloud-based and on-premises systems, including Office 365 and Microsoft Exchange Center.Demonstrated strong administrative expertise in Microsoft Azure, including Entra and Intune.Possessed a solid understanding of networking protocols and configurations, including WAN, LAN, TCP/IP, DNS, and DHCP.Specialized in desktop and Mac system re-imaging, with extensive experience in hardware support for laptops and desktops.Provided support for HP printers and Canon copiers, ensuring smooth operations and troubleshooting.Proficient in facilitating virtual meetings using Zoom, Polycom, and managing video/audio setups for presentations.Hands-on experience with MDM platforms such as Microsoft Intune and JAMF for device management.Skilled in both cloud-based and local file system management, ensuring seamless access and security.Strong knowledge of multi-factor authentication (MFA) and its implementation to enhance security.Maintained a keen awareness of security best practices and emerging threats to safeguard systems and data.Experience with antivirus and endpoint threat protection tools to mitigate cybersecurity risks.Ad hoc responsibilities as neededQualifications:3-4 years' experience in Helpdesk Prior experience working with Windows and Mac operating systemsExcellent problem solving skillsExpertise in MS Office SuiteWindows 10 and MacOS support experienceStrong multi-tasking skillsStrong prioritization and project management skillsPlease submit your resume in Word format for immediate consideration. You can use to collect and manage your references for free and share them with us or anyone else you choose. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.

Created: 2025-01-19