Technical Support Specialist

Role Summary:This Technical support position is onsite and is responsible for handling all end-user IT-related issues with care. The help desk analyst is to work with end users to troubleshoot computer-related difficulties, assist with the support of network, and oversee the regular updating of all pertinent installations. Technological expertise with a wide range of computer systems, hardware, and software is essential for the help desk analyst to excel in this role and help drive our organization forward.Key Responsibilities:Provide exceptional user support across various operating systems and applications.Troubleshoot software and hardware issues with a focus on quick resolution.Document all interactions and solutions within the service desk system.Prepare, implement, and monitor software updates and patches.Manage incoming help requests, prioritize tasks, and escalate issues as necessary.Utilize diagnostic utilities to effectively resolve problems.Perform hands-on fixes, including software installations, hardware upgrades, and system configurations.Conduct preventative maintenance on workstations and peripherals.Follow up on resolved issues to ensure user satisfaction.Create and maintain technical documentation for users and knowledge bases.Collaborate on IT projects that enhance organizational processes.Requirements:Required Skills and Qualifications:Minimum of two years of experience in a help desk or technical support role.Strong knowledge of desktop support and troubleshooting methodologies.Familiarity with technology devices including computers, printers, and network systems.Excellent communication skills for user training and support.Proficient in O365, Azure AD, Windows Server, and Firewall Technologies.Associate's degree in computer science or a related field.Preferred Skills and Qualifications:Experience with VPN clients, MFA technologies, and IT ticketing systems.Knowledge of Windows Active Directory and infrastructure equipment.Experience with VOIP phone systems and security systems.Travel maybe required during project-based activities Job Type: Full-timePay: Determined on ExperienceBenefits:· Dental insurance· Employee assistance program· Flexible spending account· Health insurance· Health savings account· Life insurance· Paid time off· Vision insurance Schedule: · 8 hour shift· Day shift· Monday to Friday· Additional hours required as needed· Weekend hours required as needed.

Created: 2025-01-16