Dispatcher/Office Administrator

Ultimate Staffing is hiring for a Dispatcher/Office Administrator in the Hayward area. This is a contract to hire role and the pay is $24-$27 hourly with benefits. This is an onsite position, Monday-Friday, 8am-5pm.ROLE AND RESPONSIBILITIESPerforms all dispatch activities: Plans and assigns (dispatch) tonnage customer moves identified from established identification procedures. Assigns trips to maximize utilization of equipment and drivers resources while maintaining customer service standards and driver profitability.Assigns necessary human resources prior and on move day to complete move. Analyzes and assesses customer's needs and personality and matches personnel to move to promote customer satisfaction. Monitors the progress of all shipments. Immediately resolves any driver service problems or noncompliance of company standards.· Problem solves with drivers when difficulties in load and delivery schedule arise.· Communicates with agents or other parties any problems, necessary shipment changes, APU's or ASO's.· Utilizes team player opportunities to instill positive reinforcement within the department, drivers and with those where daily interaction occurs.· Responds immediately and effectively to internal/external customer queries in order to resolve efficiently.· Communicates with I/C driver's opportunities to enhance customer service levels.· Proofs time sheets and bills of lading and posts production crew's time cards. · Coordinates vehicle inspections and maintenance with contractors and OPS manager.· Monitors and determines quantity of moving equipment assigned to each move site to ensure the return of all equipment used.· Completes freight bill ratings and uses local and intra tariffs.· Transmits revenue files to central accounting.Coordinates all local Commercial moves.· Receives service orders from sales department.· Enters orders on a daily dispatch schedule.· Briefs crews on particular job needs prior to job.· Ensure all crews arrive at a job site on time.· Makes 24-hour confirmation calls to customers.Communicates authorization from booking agents for access charges for long carriers, shuttles, appliance service, bulky articles, etc.· Audits all incoming driver paperwork for accuracy, completeness and timely submission. Audits following docs: driver's logs, accessorial charges, and inventories.· Checks for signatures and driver information after deliveries.· Coordinates storage movement in and out of the warehouse. Records drivers calling in on SIT shipments. States pricing and scheduling, coordinates the delivery and handling and completes shipping papers. Receives and processes storage paperwork. Creates, maintains, and updates files and logs for all new storage lots.Maintains daily dispatch sheets for monthly review of equipment utilization. Retains and files daily worksheets for future reference.Monitors packing material supplies and maintains file of personnel checking out supplies.Performs other duties as assigned by supervisor or other members of management.KNOWLEDGE, SKILLS AND ABILITIES REQUIREDExcellent verbal communication and interpersonal skills to manage and interact with all levels of employees and drivers. 5-7 years' experience in a moving company environment. Good Technical math skills to determine cube and weight requirements of a shipment. Knowledge and understanding of geography or the United States and Canada as it relates to local/intrastate highways, mountain ranges and large cities to determine time frames for intrastate scheduling. Ability to deal effectively with internal and external customers while maintaining a positive attitude, to withstand negative or emotional communication without wanting to retaliate or feel personally affected and to demonstrate ingenuity in solving operational problems.Accurate, dependable, detail oriented and punctual in performing work tasks and completing reports.Respond promptly in high-stress and pressure situations. Flexible constant change and the ability to negotiate sensitive issues.The ability to perform multiple functions simultaneously and prioritizes those functions to meet the service needs of the customers.Display a professional image to promote and uphold the company's image and integrity.Able to communicate and work hand in hand with the warehouse team and customer service team to ensure accuracy and efficiency in servicing shipments.All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers requirea background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Created: 2025-01-16