Inventory Control Coordinator

We are looking to add an Inventory Control Coordinator/Planner to Innospec Fuel Specialties fast-growing team in Englewood, CO. This position will require you to be in the office 3-5 days per week with the possibility of working remote1-2 days per week after 90 days of employment.Job Responsibilities:Schedule and coordinate the efficient distribution of products in order to satisfy customer demand.Monitor customer inventories and plan timely and cost-effective deliveries for both Innospec and customers.Determine reorder points to ensure that sufficient inventory levels are maintained. Build and maintain inventory database to proactively anticipate customer need.Coordinate transport, including hazardous and non-hazardous products, with carriers for both bulk and packaged goods.Analyze and revise shipment plans as required.Maintain proactive communication with customers, keeping them informed about their order status to foster strong business relationships and ensure customer satisfaction.Answer phones and direct customers to correct contact and/or assist them.Receive and verify customer purchase orders, then enter them into the ERP system.Participate in weekly sales calls to escalate customer issues to the business. Continually update the ERP system with current customer and contact information.On-board and set up new accounts in the ERP system.Resolve issues promptly and professionally.Work with freight and logistics coordinators to arrange air, hot-shot and/or export orders.Coordinate product collection and dispatch readiness with planning/manufacturing and warehouses.Collaborate closely with the sales force to enhance customer satisfaction.Liaise with technical team to ensure chemical compatibility and assist with customer inquiries.Accompany Sales Managers on customer visits as needed, contributing a customer care perspective to discussions.Work with finance department to resolve billing and invoice issues.Record and address all customer complaints.Adhere to company processes, procedures, and compliance protocols.Prepare and issue documentation (COA, SDS, PDS, etc.) according to customer requirements.Provide after-hours assistance and cover on-call phone shifts as required.Job Requirements:Excellent communication skills, both verbal and writtenLiquid bulk transport experience preferredStrong attention to detail Problem solving and decision-making skillsability to work well under pressure

Created: 2025-01-16