Customer Engineer

Pivotal Partners is exclusively partnered to scale a Series A ($20 Million) Accel backed Observability platform.We are looking for a Senior Customer Engineer with a strong background in observability and cloud-native technologies to join our team. This role is a blend of technical expertise and customer engagement, helping prospects and customers understand the value of our platform through demos, proof of concepts (POCs), and deep technical discussionsLocation: New York Metro AreaKey Responsibilities:Technical Discovery & SolutioningEngage with customers to understand their challenges and business objectives, demonstrating how our platform can help.Demos & PresentationsDeliver compelling product demonstrations tailored to various stakeholders, from engineers to C-level executives.Proof of Concepts (POCs) & TrialsDesign, implement, and support customer POCs, ensuring successful outcomes and showcasing our platform's value.Technical Implementation & SupportAssist customers with onboarding, deployment, and configuration of our platform, ensuring a smooth and efficient experience.Customer CollaborationWork with prospects, engineering teams, and customer success to troubleshoot issues, optimize adoption, and drive long-term success.Requirements: Strong experience as a DevOps Engineer, building high-performance and scalable systems.Hands-on expertise with cloud-native technologies and managing production applications.Proficiency in Go or Java (experience in both is a plus).Experience with observability tools such as OpenTelemetry or Prometheus.Strong troubleshooting skills, particularly in distributed systems and cloud environments.A proactive, self-driven approach with the ability to work autonomously while collaborating effectively within a team.

Created: 2025-01-16