Bilingual Training Coordinator II - Spanish

JOB SUMMARYTraining Coordinator II provides and coordinates training to Members and Authorized Representatives seeking access and support to the Colorado Consumer Directed Attendant Support Services (CDASS) program. They work in compliance with the Federal/State Regulations and within the Department of Health Care Policy and Finance (HCPF) rules. They maintain and coordinate a caseload of Members enrolled in CDASS and support day-to-day operations and client advocacy as well as promote and help maintain a cohesive office environment.JOB DUTIESMaintain and coordinate a caseload of Members enrolled in CDASSCoordinate Member's training needs in compliance with Federal/State Regulations, HCPF rules, and contract requirementsCommunicate effectivelyComply with applicable legal requirements, standards, policies, and proceduresDemonstrate dependabilityAbility to meet position requirements with minimal direct oversightDemonstrate effective problem-solving skillsExhibit computer efficiencyMaintain necessary skills and knowledge to coordinate workflowParticipate in professional development and training activitiesPrioritize and multitask effectivelyBe able to handle complex programs and special projects and ensure timely completionProvide excellent customer service both to internal and external Members and StakeholdersEnsure trainings are completed within the timeline established in the contractTravel within the assigned geographic area as required or requested by MembersBe able to successfully represent the company at stakeholder meetings and community eventsReceive and process referrals from Case Management AgenciesFollow-up on referrals by making initial contact, proving initial training overview, and scheduling training within established requirements or expectationsTrack training and provide support to Members/Authorized Representatives to administer the program according to contract requirementsBe able to triage and handle escalated customer service issuesReview training curriculum documents for accuracy and completion and follow up with Members/Authorized Representatives as neededSubmit completed training to case managers for final approvalComplete appropriate and timely documentation on all activities of daily job performanceAssist in maintaining all databases and electronic filesAssist in state-wide case manager training or IHSS trainings within the established requirements as neededOther duties as assignedQUALIFICATIONSBachelor's Degree preferred1 year of previous experience working with individuals with disabilities or the elderly in a training capacityBe able to successfully pass a background screeningBilingual in Spanish/English requiredThe incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Created: 2025-01-16