Senior Manager, Learning & Talent Management

Purpose:The purpose of the Senior Manager, Learning and Talent Management position is to execute the organization's L&D and talent management strategies for North America, with a focus on analyzing, developing, and delivering learning solutions and talent programs that attract and retain high quality talent, drive engagement and organizational performance. This position also supports the organization's diversity, cultural and change management initiatives.Essential Functions:Partners with internal clients and key stakeholders to identify targeted and scalable learning and performance improvement needs; recommends best-fit learning solution (instructor-led courses, e-learning courses, discussion guides for managers, self-study materials, etc.) and learning objectives based on needs assessmentDevelops the desired coaching culture and focus on engagement as a business strategy by identifying, designing, and developing high impact and sustainable learning interventions and engagement resourcesManages and develops resources and executes on plans to enhance the employee experience and well-being, while fostering and encouraging a diverse, equitable, inclusive, and values driven organizational cultureProactively works with subject matter experts to create developmental and functional learning journeys, programs, and talent management materials and solutions (including participant guides, facilitator guides, job aids, videos, handouts, presentation slides, etc.) Uses structured and effective change management methodology and strategies to assess change, help reduce team member and leader change fatigue, and improve engagement and adoption of regional programs and initiativesEvaluates training, development, and talent management program effectiveness and impact on the learners' experience; makes improvement recommendations to ensure manager/leader programs and other learning solutions and interventions are adopted and achieving desired results and ROI Partners with Director to create, implement, and facilitate leadership onboarding, development, and talent review programs for executives, Operations, and business leaders throughout the organizationEffectively utilizes software (Storyline, Camtasia, Captivate, and Elucidate) to build e-learning courses that are SCORM and AICC compliant; applies sound principles of instructional design, learner engagement, design thinking, and adult learning theory to all designsReporting Relationship:The Senior Manager, Learning and Talent Management reports to the Director of Learning, Development, and Talent ManagementMinimum Qualifications, Knowledge, Skills, and Work EnvironmentEducation and Experience: The combination of education and professional experience must total at least 6 years:In a leadership role: Requires 2 years of experience directly influencing and/or supervising a team of L&D or Operations professionals engaged in executing talent programs in a fast paced, changing environmentIn a technical role: Requires 6-8 years of L&D and Operations experience engaged in developing and delivering high impact learning programs using L&D theories, frameworks, and trendsA bachelor's degree in a program related to the functional area can count for 3 of the 6-year requirementAn MBA or a master's level degree in a program related to the functional area can count for an additional 2 years of 6-year requirement In the industry: 3-5 years Hospitality, F&B and/or Retail experience Specialized Training: Training that leads to an in-depth understanding of the Learning & Development, talent management, and instructional design areas, particularly focused on engagement and coaching culturesTraining and experience using learning authoring tools (Camtasia, Articulate Storyline and Rise, Canva, Vyond, Elucidate, PowerPoint, etc.)Specialized Skillset/Competencies/Traits:Strong skills in assessing, designing, developing and implementing learning resources, programs and pathwaysStrong analytical skills and the ability to use data to assess the effectiveness of learning initiatives and make data-driven recommendations to maximize the business impact of learningAdvanced presentation and facilitation skills (from concept through development), as well as the ability to conduct train the trainer sessions both in person and virtualThe ability to influence at all levels of the organization; create clarity, alignment, and continuity of talent programs and strategies across the businessBusiness acumen and the mindset required to understand the long-term implications of L&D and talent management planning required to advance the organizations goalsDemonstrated history of understanding the needs of the business, stakeholders, the employee population, and individual circumstances to create efficiencies, remove barriers and identify business solutions that will enhance manager effectiveness and contribute to better business outcomesDemonstrated history of creating and maintaining positive work environments through coaching, developing, and influencing teams to achieve common goalsLocation/Travel:This position may be based at the F&B Center of Excellence in Bethesda, MD or be remote and located near a major metropolitan airport within the North America regionRequires ability to travel at least 30% of the time for meetings and to visit branch locationsDisclaimer:All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an "at-will" basis.Dufry, Hudson, and HMSHost are equal opportunity employers and do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

Created: 2025-01-16