Retail Experience Lead

Your dream role in fashion could be closer than you think!The purpose...As the Retail Experience Lead, you will craft an exceptional and luxurious experience for every KYHA client, from initial communications through to the post-visit follow-up. You will play a crucial role in supporting the flagship manager with overall studio operations and managing the daily functions seamlessly. With a deep understanding of all facets of the business, you will provide clients with unparalleled guidance and care, ensuring they receive the highest level of service throughout their journey. You will own and meticulously manage the workflow to ensure that stylists have all the necessary information and organisation to meet sales targets. Your proactive approach will be key in maintaining an optimal environment that not only achieves sales goals but also delivers an exceptional customer experience. The skills and experience...This is a key role that demands exceptional organizational skills, warmth, strong analytical capabilities, and effective team co-ordination.4 years of experience in retail; prior experience in a luxury environment is preferred Excellent communicator, both written and verbal Projects a well spoken, warm and outgoing personality with all interactions Strong understanding of client service and ability to adapt based on clientele Versatile and flexible; embraces change and is consistently able to develop and adapt to the needs of the business Proven ability to work in a fast-paced environment, prioritising tasks and working efficiently Organisation skills, strong attention to detail and ability to learn new procedures quickly is imperative Projects an approachable and professional image in personal demeanor and appearance Adheres to company policy and confidentiality and is a true ambassador for the brand with strong sense of responsibility and setting the standard

Created: 2025-01-15