Customer Service Representative

Customer Service Representative (CSR) - OverviewContract length: Approx. 1 year, Location: Onsite in Brea, CAFirm hourly rate: $21/hrHours: Fulltime, M-F, 7:30am - 4:00pmContractor benefits availableKey Responsibilities:Customer Interaction: Build relationships with customers via phone and email, helping with orders and resolving issues to ensure satisfaction.Order Processing: Take and process customer orders through phone, fax, and electronic methods (EDI), ensuring accuracy.Team Support: Assist sales and service teams by providing order details and proof of delivery.Problem Solving: Handle customer complaints and inquiries efficiently.Documentation: Keep accurate records of orders and customer interactions.Multi-tasking: Manage several tasks in a fast-paced environment while meeting deadlines.Collaboration: Work with internal teams (Sales, Service, Finance, IT) to ensure smooth operations.Required Skills & Qualifications:Experience: 1-3 years of customer service experience.Education: High school diploma (Associate's degree preferred).Technical Skills: Basic computer skills (MS Office: Word, Excel, Outlook). EDI experience is a plus.Communication: Clear and efficient communication skills.Math Skills: Basic math and data handling.Soft Skills: Good at multitasking, problem-solving, time management, and staying organized.Personal Traits:Positive attitude, strong work ethic, and attention to detail.Ability to work well in a team and handle customer concerns calmly.Willingness to learn and grow professionally.

Created: 2025-01-15