IT Planning Analyst

Job DescriptionJob Summary:The Telecom Expense IT Planning Analyst is a support position focused on the lifecycle of IT Telecom Lease Services. This includes provisioning IT telecom services (MACD activity), Telecom invoice management, Telecom inventory management, Telecom vendor management and financial reporting as well as overall business intelligence. The IT Planning Analyst is chartered with delivering cost avoidance, savings, MACD services and ensuring internal client satisfaction.Principle Duties and Responsibilities:• Work within internal systems and within TEM (Telecom Expense Management) platform to manage data and voice MACD services. Includes quoting, ordering, tracking, scheduling, and activations.• Work closely with Managed TEM provider to ensure inventory, invoicing and cost is loaded timely and correctly• Ensure 100% capture of client invoices for on-time processing• Audit and process telecom wireline and wireless invoices according to schedule• Forensic analysis of telecom invoices inclusive of receiving, reviewing, approving, auditing, optimizing, processing, validating payment, etc.• Investigate and identify inventory exceptions and dispute with vendor as required• Vendor management - work closely with telecom vendors to ensure timely receipt of invoices, accurate pricing and cost validation, dispute management and timely/accurate MACD activity• Provide timely, detailed and accurate reporting as required• Collaborate with engineers and business partners to deliver on network infrastructure workPreferred Competencies:• Telecom invoice management• General knowledge of business finance - cost allocation, AP and GL process• Basic knowledge of telecommunications services and networks (voice, data, mobile, unified communications)• General knowledge of enterprise system integrations (i.e. AD/LDAP, SFTP, AP/GL/HR)• Reviewing, understanding, interpreting and managing carrier contracts• General knowledge of and understanding of pricing and benchmarking of telecom services• Understanding of SAAS structure, architecture, and security• C-Level presentation and interaction skills• Knowledge of vendor internal processes (AT&T, Verizon, Frontier, Lumen)Skills and Abilities:• Ability to multitask on various functions throughout the workday• Ability to communicate effectively (verbal, written, email) with internal customers, peers, direct and senior management• Ability to escalate effectively and manage vendors (both partners and non-partner vendors)• Ability to work as a facilitator on project plans - implementations and installs/disconnects• Ability to leverage automation for efficiency and added benefit• While there is not a formal responsibility for personnel management, this role will work closely with various members of internal peer and management organizations and will need to take various leadership roles, internally and externallyRequired Education and Experience:• College Degree or equivalent work experience• 5+ years in telecommunications and/or in the Telecom Management (TEM) and/or Managed Mobility Services (MMS) industries• Able to perform in-depth audits and reconciliation of telecom and data networking service orders and change activity against vendor records, billing and corporate-wide financial objectives• Ability to file carrier disputes when warranted• Able to manage order tracking, expense monitoring and allocation of cost and credits for network

Created: 2025-01-15