Manager, Closing Operations

As the Manager, Closing Operations, you are responsible for managing multiple teams and/or multiple clients to ensure their performance meets or exceeds company standards while maintaining client satisfaction. Additionally, you are accountable for managing workload issues across teams and/or clients and tracking their productivity as a whole. On occasion, you may also be called upon to participate in the daily operations of the Closing Services Department including, but not limited to Title Clearance, HUD Preparation, and Reject Resolution.This role is 100% on-site at our 155 Pinelawn Road Suite 200S Melville, New York 11747 location.What you will doManage team to meet corporate and departmental objectivesCommunicate new policies and procedures to teamEnforce the company's policies and procedures and identify issues that may require counseling with the Human Resources DepartmentManage work load issues within teams/clients and propose and implement efficiency initiatives as deemed necessaryParticipate in the system enhancement signoff processReview staffing requirements within their teams/clients and justify additional staffing needs (forecast work volumes, etc.)Provide training to the on-site representatives (unique to client)Manage attendance files (vacations/call-offs) and review and signoff on timesheets for payroll functionsAdminister performance management planning and review processParticipate in the interviewing process and play a role in the hiring/firing processResponsible for the profitability of their teams to ensure the company achieves its goals and objectivesReview cancellation rates and other reports and prepare management reports as neededManage the teams' productivity as a whole to ensure client/borrower satisfactionManage production numbers as defined by clientManage the title clearance timeframes as defined by clientIdentify oldest and number of mortgage rejects and work with Account Executive and upper management as needed to resolve rejectsIdentify new processes to improve title clearance timeframes as well as production numbersSchedule employees for both training classes scheduled through HR and one-on-one trainingReview the training report as provided by HR to ensure staff is being trained in all areasAddress dissatisfied client issues and evaluate ways to avoid such problems going forwardAttend conference calls and marketing visits and coordinate items to be addressed with the clientResponsible for contacting the client regarding collection issuesReview loss/overage rejects as well as other performance indicators to determine training needs of the teamsReview client surveys and provide reports/data to the client as neededParticipate in new client setup, as neededAssist in the following as needed:Facilitate training sessionsParticipate in Strategic Planning InitiativesCommunicate with the client regardingInspire policies and proceduresProvide marketing assistanceResponsible for developing partnerships with our clientsAddress post-closing issuesMaintain interdepartmental relationshipsParticipate in daily operations including, but not limited to, title clearance, HUD preparation, and reject resolution, if there is a shortage of resourcesReview and sign-off on files regarding title clearance for issuance of policyReports, in conjunction with Dashboard/Notifier (the following reports are required):Review Daily:Client Docs. Not ReceivedDaily Scheduling ReportDisbursements By Disbursement DateMonitor Notifier for wires received - once a week - 1 week back (if applicable)M-T-D Report (staffing purposes)Summary Reports from Team LeadersTitle Clearance Files UntouchedReview Weekly:Client Outstanding Subs by ProcessorClosing WIP - exception basisConfirmation to Docs. ReceivedDaily Orders Log (staffing purposes)Detailed Reject WIP (Policies/Mortgages) - exception basis (2X week)Disbursement WIPEscrow Holds Report generated from Title Express - as provided by Disbursement DepartmentHUD Turntime - (2X week)Mortgage Not Recorded WIPPost-Clearance PayoffReady To ScheduleTitle Clearance Report (also Payoff & Tax WIP's as required) - exception basis(3X week)Unscheduled ClosingsReview Bi-Weekly:Disbursed/Not Issued (Policies)Review Monthly:Cancellation ReportMonthly Management Reports - prepareOnline Rate CalculationsOrder Delay ReportReschedule ReportTitle Clearance Turnaround Time (client specific)Title Clearance/Risk Sign-Offs: (the incumbent is authorized to sign-off on the following items)Approval of reduction to Inspire feesDeath CertificateDisbursement of Non Owner OccupiedDisbursement with shortage from borrower of $100.00 or lessDisbursement with shortage from lender of $750.00 or less, with statement in writing that client will wire fundsDivorce Decree with Property SettlementLetter from bank stating loan paid in fullPrior Mortgage with HUD & Credit ReportRemoval of items with prior policySurveyTrustAct as a leader within the companyAll other duties assignedWhat you will bringBachelor's degree or three (3) years' experience in the real estate, banking or vendor management industryKnowledge of real estate closing and title clearance processesMust possess good organizational skills, ability to handle multiple tasks simultaneously and demonstrate good communication and customer service skillsPrevious management experienceKnowledge of personal computers and Microsoft software productsWhat we offerCompetitive payrates based on skills and experienceExtensive benefits packageMedical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discountsRest and relaxation: Paid holidays and generous PTO based on tenureCommunity and Philanthropy: Paid volunteer timePaid Maternity and Parental LeaveContribute to your future: 401K plan and robust continuous learning opportunitiesWork Perks Program: Access to discounts that help save money in your daily lifeMortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call "The 5C's"ConnectCollaborateCommunicateCare, and Celebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.All onboarding employees will be required to complete a pre-employment background check and drug screening.We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR@

Created: 2025-01-15