Salesforce Developer

Job Title: Salesforce DeveloperLocation: Santa Clara CA Duration: 12 MonthsWe are seeking an experienced Salesforce Developer to join our team and play a key role in implementing a Contact Center Solution using Salesforce Omnichannel for case routing, integrated with AWS Connect for seamless case call routing. The ideal candidate will have deep expertise in Salesforce Omnichannel features, case management, and experience integrating Salesforce with telephony platforms such as AWS Connect.Key Responsibilities:Design, develop, and implement a Contact Center Solution using Salesforce Omnichannel to streamline case routing based on business rules and agent availability.Integrate Salesforce with AWS Connect to enable efficient call routing and handling within the Salesforce Service Cloud environment.Configure Omnichannel Supervisor, Skills-Based Routing, and Presence Management to ensure optimized case assignment and escalation processes.Collaborate with stakeholders to gather requirements and translate them into scalable solutions within Salesforce Service Cloud.Implement AWS Connect call flows, ensuring seamless customer interactions and case resolution.Build and optimize Salesforce Flows, Process Builders, and Apex triggers to automate case routing and assignment logic.Monitor and troubleshoot Omnichannel and AWS Connect integrations to ensure high system availability and performance.Collaborate with the DevOps team to deploy and maintain integrations using Salesforce APIs and AWS Lambda functions where necessary.Provide technical documentation, training, and support to users and administrators on Omnichannel and AWS Connect functionalities.Stay updated with Salesforce releases and AWS Connect enhancements to leverage new features and best practices.Required Skills & Qualifications:8+ years of Salesforce development experience, with a focus on Salesforce Service Cloud.Hands-on experience with Salesforce Omnichannel, including Skills-Based Routing, Presence Management, and Omnichannel Supervisor features.Strong knowledge of AWS Connect, including call flows, IVR integrations, and telephony best practices.Proficiency in Apex, Visualforce, Lightning Web Components (LWC), and Salesforce APIs.Experience with Salesforce Flows, Process Builder, and Approval Processes.Familiarity with AWS services, including Lambda, API Gateway, and CloudWatch.Strong understanding of Contact Center operations, including case management, agent performance monitoring, and SLA adherence.Experience integrating Salesforce with third-party systems via REST/SOAP APIs.Excellent problem-solving skills with a focus on system performance, scalability, and security.Salesforce certifications (e.g., Platform Developer I/II, Service Cloud Consultant) are a plus.Knowledge of AWS Connect CCP (Contact Control Panel) and its integration within Salesforce.

Created: 2025-01-15