Fraud Analyst

Our client is headquartered in Atlanta and facilitated financial solutions that empower everyday Americans. They are seeking a Fraud Dispute Analyst to join their team! They promote long-term employee growth through ongoing training, lunch & learn sessions, community service opportunities and we make it a priority to promote from within. Permanent direct hireExcellent benefits offered including medical, dental, 401k w/ match, PTO, etc.Pay up to $70kHybrid (3 days in office)Fraud Dispute Analyst Duties:Research and process consumer disputes on credit card and retail financing platformsEnsure all billing error disputes are handled in an efficient and timely manner to meet regulatory, MasterCard, and Visa guidelinesAccept inbound calls, make outbound calls, and communicate effectively via telephone and email to customers and merchants about the dispute processWork directly with merchants and consumers to resolve fraudulent/unauthorized and disputed transactions for retail disputesAnalyze dispute information and make sound decisions on dispute cases and possess the ability to communicate negative results to customers when necessaryMaintain records for all dispute cases and resolutionsCollaborate with the Fraud Team to monitor, identify, and remediate fraud and dispute trends Process and review chargebacks and representments using available resources to investigate and resolve disputes Supports cross training activities and the ability to work in a team environment Fraud Dispute Analyst Qualifications:2+ years in credit card (Visa and MasterCard) chargebacks Knowledge of dispute resolution related to retail credit Knowledge of credit card processing and dispute resolution processesOutstanding written and verbal communication skills with both external and internal customers Advanced investigation and analytic decision-making skillsStrong time management skills and ability to complete multiple projects simultaneously MasterCard and Visa online experienceBSA/ AML knowledge a plusFiserv First Disputes knowledge preferred

Created: 2025-01-15