Training Coordinator (Automotive)

Position: Training Coordinator (Automotive) Location: Dearborn, MIAs a Training coordinator, you will be primarily responsible for Training the L1 agents and overseeing training requirements.Monitor Software Support Hotline related dashboardsParticipate in monthly calibration sessions, peer reviews, team meetings, coaching and training sessionsAchieve all customer handling/resolution objectives and metrics while seeking opportunities to improve efficiency.Train Level 1 PreAssessment Agents based on client's training materialOversight of training Needs for additional development of Training requirementsLead Teaming sessionsConduct 1:1 training when needed with individual Level 1 agentsAny Graduate (3-4 years course)5+ years of experience in mentoring, coaching and trainingProficiency in automotive hardware and software systems with its functionality is preferredExperience in working and managing communications, with multiple cross-functional teams/stakeholderEffective training evaluation skillHigh attention to detail, and high level of professionalismProactive, self-motivated, self-starter, minimal supervisionStrong organizational, time and workflow management skillsWe are a group of highly motivated and dynamic individuals supporting a leading Global Automotive Manufacturer for its vehicle software related repairs for dealers and techniciansProvide enhanced rapid response to Product Support and Software Technical Service Support Our team's principle is to put integrity in everything we do, which is supported by our HCL valuesOur culture of fostering creativity, valuing diversity, encouraging ideas and an all-embracing workforce team keeps us competitive and provides equal opportunities for allWe invest in building long lasting relationships with our employees, as we champion a people first culture from within, and support their development and progression in the organization.only opens up the world of opportunities but also adds value to their professional career.

Created: 2025-01-15