Technological Functional Consultant

Plano, TX (preferred) or Long Island City, NYHybrid (2 days per week in the office)Role OverviewOptomi has partnered with a telecommunications company that provides internet, television, mobile, and home phone services. They are seeking a Technology Functional Consultant with a focus on Architecture & Product Strategy for Offer Management Tools. These tools will integration and management of a web-based tool, Ava (Altice Virtual Assistant), that aggregates multiple offer codes and manages key tools within our BSS/OSS stack. This role will help visualize the technology landscape, identify integration gaps, and assist with configuration and testing tasks. The consultant will play a pivotal role in defining and supporting the product strategy to create a cohesive user experience across multiple tools.Key ResponsibilitiesArchitecture & IntegrationVisualize and map the architecture of orderoffer, and lead management tools to ensure a cohesive and integrated environment.Identify potential integration gaps or challenges, particularly as new tools are added.Collaborate with the IT team to understand interface variables and identify the best systems for backend changes.Provide insights on the technology landscape, focusing on areas that may require attention or optimization (but without responsibility for writing technical documentation such as HLDs or AID).Offer Tool ManagementSupport the update and configuration of offers in the Ava tool, ensuring they are properly aggregated and displayed to end users.Validate offers in Ava by running test cases and ensuring accurate bundling and display of offers.Oversee the monthly offer releases, configuring and testing them for accuracy and proper functionality.Product Strategy & VisionCollaborate with the product team to develop the vision for integrating new technologies (e.g., CrestaAvaOneAgent) into a seamless user experience.Contribute to the development of a two-phase technology strategyShort-term (6-12 months)Integrate different components into a unified user interface.Long-term (12-24 months)Build a unified platform where all tools work off the same data set and share context.Testing & ConfigurationConfigure the web-based offer tool and support the testing process by validating pre-planned test cases.Ensure proper tool behavior and user outcomes, including validation testing to confirm that offer bundles appear correctly for the end-user.Must-Have Skills & ExperienceMarketing & Offer Management ExperienceSignificant experience in marketing offer management, particularly in go-to-market processes and offer management systems.Database SkillsProficiency in working with databases, particularly with tools like MS Access, and understanding data configuration and structure as it relates to marketing offers.Excel ExpertiseExpert-level proficiency in Excel for data manipulationanalysis, and building complex reports.Technical Perspective Beyond DatabasesFamiliarity with technologies beyond databases, including front-end systems and tools such as Ava and OneAgentUnderstanding of integration challenges and gaps in the broader technology landscape.Testing & ConfigurationAbility to configure offers in a tool and execute test cases effectively.Experience in validation testing to ensure correct presentation of offer bundles to the end user.Experience Level8-10 years of experience in a senior role, particularly in marketing offer management or related fields.Nice-to-Have Skills & ExperienceVendor Management & Interpersonal SkillsComfortable with vendor communications to gather data, resolve issues, and collaborate on project deliverables.Familiarity with ToolsExperience with Sight Tracker and Workfront for project management and task tracking.Product Strategy KnowledgeExperience contributing to product strategy, including collaborating across teams to build integrated solutions.Key TechnologiesOffer Management ToolsAva, OneAgent (Optimum build on Google App Platform)Backend StackBSS/OSS toolsVendor ToolsCresta (Large language NLP tool)

Created: 2025-01-15