Operations Coordinator

About Us:Hope Love Shine is a proud Asian Pacific Islander owned American jewelry brand celebrated for its heartfelt designs and meaningful creations. We create jewelry gifts designed to celebrate life's special relationships and meaningful moments. Our products are more than just accessories; they're a way to express love, inspire others, and cherish connections. Beautifully crafted and thoughtfully presented, each piece comes with meaningful words or poems and is wrapped in a beautiful gift box, ready to be shared. As one of the top Etsy gift shops with over 90,000 sales, we've built a reputation for creating gifts that touch the heart. Our products are also available on Amazon and through wholesale partnerships. Happiness has always been a deeply sought-after concept. Both scientific research and life wisdom point to three key factors that lead to a fulfilled life:Meaningful relationships with othersFinding satisfaction and purpose in one's workGiving back and helping those in need, whether it's people, animals, or the environmentAt Hope Love Shine, we make it easy to celebrate what truly matters: the people and moments that bring us joy. Our mission is to provide purposeful work that fosters personal growth and makes a difference.We are proud to be an equal-opportunity workplace and to collaborate with the Autism Hiring Program in Howard County, creating opportunities for individuals with diverse talents and perspectives.Job DescriptionWe are seeking an energetic, and driven individual to support our small and growing team. This resource will provide administrative support primarily to the Founder and CEO but will also work closely with the COO and the CFO. You will be providing day to day operational support and any related brand tasks as directed by the leadership team. This is ideal for someone who is highly organized, quick on their feet, proactive and eager to pick up new skills while working on all aspects of the brand.Independence and initiative are critical. We are seeking someone who is willing to go above and beyond.ScheduleYou will be expected to be onsite at the warehouse located in Maryland at least 4-5 days a weekExpectation is the Operations Coordinator will be reasonably connected in evenings and weekends should needs arise.Key ResponsibilitiesOperational Excellence:Oversee inventory management, ensuring accurate tracking of ins and outs.Maintain a seamless workflow, ensuring the space operates efficiently without constant oversight.Perform quality control checks for finished products and manage the product lifecycle across vendors, suppliers, etc.Customer Service:Deliver exceptional customer service through email, phone, Instagram DMs, and live chat.Resolve customer inquiries with professionalism and creativity, including shipment tracking and order updates.Build customer loyalty by combining service expertise with product knowledge.Administrative Support:Handle administrative tasks, acting as a key link between the CEO, COO, and team members.Maintain office and warehouse organization and cleanliness while adhering to operational policies.Conduct regular audits to uphold brand image and product security standards.E-Commerce & Marketing:Ensure orders are packed and shipped on time, collaborating with e-commerce partners to update and manage products online.Assist with website updates, content uploads, and maintaining site functionality.Support marketing efforts, including content calendar planning, photoshoot organization, and email campaigns.Mandatory RequirementsStrong organizational and multitasking skills.Exceptional written and verbal communication.A commitment to excellence in all aspects of work.Customer focused and past success in providing exceptional service and experiences.Robust computer and technical skills.This role is integral to Hope Love Shine's mission of spreading hope, love, and positivity through meaningful jewelry. Join us in making an impact with every piece created and shared.Compensation$55,000-$60,000 per year (plus annual discretionary bonuses and other company incentives), depending on experience and background.

Created: 2025-01-15