Help Desk Technician

Insight Global is hiring an entry level Helpdesk Support Tech to support one of our Higher Education clients! Looking for 1-3 years of Helpdesk experience, use of ticketing systems, and experience with Windows, Mac, and Linux troubleshooting. This is a 3-month temp contract with an opportunity to convert full-time with the client. 5 days onsite in Playa Vista, CA. Paying $17-$19/hour. Requirements: 2-3 years of Helpdesk or Desktop Support experience Experience with ticketing systems Troubleshooting 10-15 tickets a dayExperience supporting at least 200 end users Experience supporting audio and video systemsWindows heavy environment but will need some Mac and Linux experience as well!Excellent Customer Service Experience Troubleshooting: Installing softwareAdmin rights for end usersEmail issuesApplications crashingOutlook corruptionOccasional walk-in help Insight Global has benefit options available for contractors at a discount (medical, dental, vision, 401k) which go into effect upon your first day of work, as of January 2025.

Created: 2025-01-15