Junior Systems Administrator

About Chelsea Piers:At Chelsea Piers you will find colleagues who are passionate about what we do. Careers at Chelsea Piers offer unmatched facilities and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences. We also offer excellent benefits, including medical, dental, and vision insurance; 401(k) matching; paid time off; transportation benefits; tuition assistance; a complimentary membership to Chelsea Piers Fitness; and other exciting venue benefits at Chelsea Piers.About the Opportunity:We are seeking a motivated and skilled Junior Systems Administrator to join our dynamic IT team. This role focuses on managing and supporting our IT infrastructure, including Microsoft 365 networks, and email security appliances. The ideal candidate will have a strong foundation in IT systems, practical experience with these technologies, and a positive, solutions-oriented approach.As a Junior Systems Administrator, you will serve as the Level 2/3 escalation point for our Tech Support team, participate in off-hours and on-call weekend rotations, and contribute to the deployment of new projects and break-fix resolutions. This role involves working across all Chelsea Piers venues, providing hands-on support while fostering a collaborative and helpful environment.Key ResponsibilitiesAdminister and support Microsoft 365 services, including Intune, Teams, Exchange, SharePoint, and Microsoft Entra (formerly Azure AD)Manage user accounts, licenses, and security settings across the organizationConfigure, manage, and troubleshoot network equipment, including Meraki and Netgear devicesManage email appliances and implement security measures such as email filtering and anti-spam solutionsMonitor and maintain Endpoint Detection and Response (EDR) solutions, including SentinelOneAdminister Microsoft Server environments, including Active Directory, DNS, and File ServicesServe as a Level 3 escalation point for complex technical issues and support the Tech Support teamParticipate in on-call rotations to address off-hours and weekend support needsContribute to the deployment of new IT projects and ensure successful implementationTroubleshoot and resolve hardware, software, and network issues to minimize disruptionsDocument technical solutions and share knowledge with the teamMaintain a positive and professional attitude while supporting users across all venuesQualificationsStrong troubleshooting and problem-solving skills to address technical issues efficientlyExcellent communication skills, with the ability to simplify technical concepts for non-technical usersAbility to work independently and collaboratively within a teamCommitment to providing high-quality support with a positive, customer-focused attitudeRequirementsAssociate's degree in information technology, Computer Science, or a related field, or equivalent experience1-3 years of experience in a technology support role providing Level 2/3 supportBasic understanding of networking principles and the ability to troubleshoot issuesMust be able to lift up to 25 lbs and work in confined spaces for hardware setupIndustry certifications (e.g., Microsoft, CompTIA, Cisco) are highly desirable

Created: 2025-01-15