Voice Field Technician

NO C2C OR THIRD PARTY INQUIRIESVoice Field Technician - New York, NYJob Summary: IP Telephony (IPT) Voice Field Engineer with field experience to assist with Cisco IPT migration project. Provide staging, setup, testing and documentation services on customer site in New York, NY. Provide Day 2 support including End User support, Moves, Adds, Changes, and troubleshooting.Summary of Essential Job Duties:Maintain inventory for project hardware and maintain inventory documentationMange Phone placement scheduleIP Phone Firmware UpgradeTrack Phone InventoryStage and deliver hardware required for migrationsCisco IP Phone PlacementRemove PBX phones from user desksAssist with post migration end user support - phone use and featuresTest Phone ConnectivityTroubleshoot post migration user related issuesHelp Users with basic phone featuresServe as a liaison between the customer and the company, communicating issues and conveying customer feedback to engineering and TeamFollowing up with users to ensure issues and problem are resolved to their satisfactionAssist in station data review and verificationPerform location IP technology refresh phone placement and network cable patchingCollect surplus phones and mange surplus inventoryMaintain location migration issues logShift work as requiredEscalating problems when appropriateSupport System Engineers and Project Managers as requiredTechnical: Hands on knowledge and experience in the implementation, design, and/or maintenance of IPT systems leveraging Cisco technologies.Knowledge of LAN connectivity and cablingFamiliar with IP Telephones, use and features

Created: 2025-01-15