Customer Service Specialist

Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please email an updated copy of your resume to Jordan at jdobrinsky@ if interested and qualified. Please note that only qualified candidates will be contacted. Position: Customer Service Representative IILocation: Hybrid in Menands, NY. On-site 4x a month Estimated Duration: The client approximates that this project may last up to 3 months. However, there is no guarantee of employment for any length of time. This is a contract-to-hire positionPay Rate Range: $18/hr. (paid weekly)Project Description: As a Customer Service Specialist II you will help ensure today is safe and tomorrow is smarter. Our work depends on Customer Service Specialist II joining our team to provide support via the telephone and/or Internet to resolve routine issues and respond to customer inquiries. You will be answering inbound phone calls from Medicaid Providers for billing or enrollment. These calls are not scripted; there is knowledge to be learned to understand and help the providers with their Medicaid claims.Day to Day Responsibilities/typical day look like: Takes and processes transactions by telephone, internet, and correspondence from customers and representativesEnters and maintains database records of customer profiles and prepares and maintains status reportsActs as liaison for customersMaintains knowledge of company products and customer service processesSelling Points for Candidates: Opportunity for career growth and development. Contract to hireRequirements:Education: High School Diploma or GEDRequired Experience: 2+ years of customer service experienceRequired Technical Skills:Strong Microsoft Office skills (Word, Excel, PowerPoint)Required Skills and Abilities:Strong telephone and verbal communication skillsCustomer focus and adaptability to different personality typesAbility to multi-task and manage time effectivelyPlease note that as a contract employee of Apex Systems, benefits include the below with employee contribution Health Dental Vision Life Insurance; Short Term Disability Hospitalization Coverage Direct Deposit Weekly Pay Periods Training and Development Programs 401k Referral Program EEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178 .

Created: 2025-01-15