Help Desk Technician

Job Title- IT HelpdeskDuration: Contract to hire.Location: Irving TXSchedule:Shift times will vary between the hours of Monday-Friday 7am-9pmMinimum Qualifications2+ years experience working in a Help Desk call center environmentTechnical degree or technical certification/certificateRemote Desktop TroubleshootingTechnical support, customer service, and software or mobile device support experience.Strong customer service and troubleshooting skillsAbility to communicate technical information verbally to a wide range of end-users (i.e. internal employees, hospitals, VA, and retail customers)Strong attention to detail, with a focus of rapport-building, listening and questioningAbility to communicate technical information to both technical and nontechnical audiencesGood written and oral communication skillsWorking knowledge of MS Word, Excel, Outlook, and PowerPoint.Experience using Salesforce and/or knowledge of creating help desk tickets.Desired Skills and Experience2+ years experience working in a Help Desk call center environmentTechnical degree or technical certification/certificateRemote Desktop TroubleshootingDexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Created: 2025-01-15