Junior help desk

Job Title: Help Desk Technician (Onsite)Location: Seattle, WAJob Summary:We are seeking a Junior Help Desk Technician to join our onsite team in Seattle. This role requires a tech-savvy individual with excellent communication skills and a strong customer service mindset. The successful candidate will provide comprehensive support for Windows and Mac systems, mobile devices, and audio-visual equipment in a dynamic environment.Primary Job Responsibilities:Windows and Mac PC/Laptop Setup and Support:Manage the hardware lifecycle: purchase, inventory, configuration, deployment, and disposition.Handle software installation and configuration, including AzureAD joins, Office 365 Suite, AV/EDR, Inventory agent, and Adobe.Migrate user settings, ensure backup and network file access, and update documentation.Monitor event and security logs for patch management, firmware, and software updates.Diagnose and remediate malware and phishing issues.Address Windows and Mac performance issues.Support Microsoft Office 365 usability, performance, and functionality.Mobile Device Support:Set up and support iOS devices, including iCloud setup and training.Set up and support MFA authenticators.Audio Visual and Other Support:Support Zoom Rooms in conference rooms.Assist with guest WiFi and printer access.Manage the conference room iPad booking system.Provide white-glove support for VIP users, ensuring seamless tech experiences.Qualifications:Strong knowledge of Windows 10/11, macOS, Office 365, iOS, and Android.Basic PowerShell scripting experience.Eager to learn and excel in a fast-paced environment.Excellent communication and customer service skills.Ability to interact effectively with users at all organizational levels.A passion for technology, with a track record of problem-solving and technical curiosity.You can also send your resume to joe@

Created: 2025-01-15