Help Desk Technician

This position is for an 8 week short term project Job Title: Helpdesk Support SpecialistLocation: Sterling, VA Pay: $22.75 per hourDuration: 6-8 weeks (Short burst project)Start Dates:January 27th start class February 3rd start classFebruary 10th start classShift Work:Early morning, normal hours, and late shift (no later than 8 PM)Some weekend shifts available (Tue-Sat, Sun-Wed)Scope of Work: We are seeking Helpdesk Support Specialists for a short-term project involving a file share migration from hard drives to SharePoint. This project will impact all users and requires both phone and onsite support across multiple sites. Candidates will handle a mixture of helpdesk tickets and migration tickets. If migration ticket volume is low, team members will assist with Tier 1, 2, and 3 support tickets.Responsibilities:Provide phone and onsite support for file share migrationAssist users with issues related to the migration processHandle helpdesk tickets, including Tier 1, 2, and 3 supportPerform password resets and manage Active DirectoryUtilize ServiceNow or other ticketing systems (Remedy experience is acceptable)Ensure excellent customer service and supportRequirements:Demonstrated experience in phone support and customer serviceExperience with SharePoint and understanding the differences between hard drives and SharePointPrevious experience with file share migrationsProficiency in password resets and Active Directory managementGeneralized support experience in Tier 1 and Tier 2Ability to hardwire into a personal router at homeWillingness to drive to Sterling, VA to pick up equipment, spend 1 hour learning setup, and then set it up at home

Created: 2025-01-15