Business Process Specialist

Exciting Opportunity with Kelly Engineering!Kelly is currently hiring for a Business Process Specialist role with Dow in Midland MI 48640.Title: Business Process SpecialistLocation: Dow Midland MI 48640Duration: 12+ month contractFlexible Hybrid with 2 days onsite and 3-day WFH.About you: As the Performance Reporting & Survey Support Specialist, you will lead the Performance Reporting (metrics) and Survey Service delivery. The role will facilitate meetings, project initiatives and drive/ensure streamlining opportunities are identified and implemented as well. The role will ensure all service processes are documented and updated as processes change or evolve, as well as answer questions regarding service specific work processes and job roles. This role will interact with leadership to understand changing service requirements in the service processes. The role is the first level escalation for the daily process activities. They will review the metric dashboards and drive identified corrective actions required of the service areas to maintain a high service level and meet all key process metrics, i.e., own the lifecycle. The role will also be responsible in conjunction with the client for maintaining applications, metrics, documentation, etc. used during the execution of these processes. The role will also work closely with clients to complete key tasks and projects.Also, you can complete the following tasks:Independently executes data collection, cleansing and data entry for specific, outlined responsibilities.Understands fundamental process, data and tools used within CIO Services.Provides management reporting to facilitate effective strategic decision making.Adapts reporting output due to changes in processes and organizations, and urgent requests from all levels of management.Executes responsibilities independently and gathers and analyzes data to solve complex problems.Demonstrates interpersonal effectiveness attributes.Maintains and fosters relationship with the clients.Initiates improvement ideas and streamlining efforts with other team members.Facilitate structured service, client, and project team meetings on a consistent basis.Active member of Dow Analytics Community of PracticeDevelop, enforce, and maintain work processes and metric dashboards lifecycle for the CIO and other key organizational level clients (each of the key leadership directors)Establish and maintain an exceptional working relationship with the clients at various levels from individual metric owners to our I/S leadership director individual area dashboards.Initiate and drive improvement ideas and streamlining efforts.Design, develop and execute custom data and dashboard reports requested by our clients.Maintain the schedule of surveys and demand plan, and associated metrics.Set up and facilitate the End-To-End (E2E) survey execution process, including analysis of results to present key findings to our clients.Your skills, knowledge, and abilities include:Proficient Knowledge of Excel, Power Query and Power BIWorking Knowledge of SAP Diamond Systems Reporting and associated toolsWorking knowledge of the survey process, best practices, and IT survey tools (Qualtrics)Knowledgeable of Microsoft Office; Outlook, Word, and PowerPointExcellent Collaboration with all levels in the organization and Innovation CompetenciesCustomer Service MindsetExcellent Analytical and Critical Thinking skillsStrong Written and Verbal Communication SkillsRequired Qualifications:Bachelor's degree in Business Management or other relevant field OR at or above a U.S. E6 ranking or Canadian Petty Officer 2nd Class (PO2/Sgt) Military rankingA minimum of 2 years of relevant experienceA minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.Your Preferred Qualifications:3-5 years of experience with Dow reporting processes and IT reporting applicationsInformation Systems technical experienceAdditional notesThis position does not offer relocation assistance.

Created: 2025-01-15