Business Intelligence Manager

365 Retail Markets is the most trusted global provider of unattended retail technology, delivering conveniently smart self-service solutions since 2008. The company's all-in-one platform powers retail spaces across food service, global retail, and hospitality with a comprehensive suite of frictionless smart stores, micro markets, vending, catering, and dining point-of-sale options. These technologies can be found worldwide in corporate offices, manufacturing and distribution facilities, educational campuses, hotels, and beyond.As a nine-time honoree on the Inc. 5000 list of fastest-growing companies in the United States, and with a continually expanding global presence, 365 Retail Markets is committed to growth, innovation, and providing superior, integrated technology that meets the evolving needs of its customers and consumers. The role of Business Intelligence Manager is an important part of any project team. Acting as the key interface between the dashboard & analysis users and production team (i.e. project manager or data scientist), he/she gathers information, documents processes, and confirms the final documents with users.Your main tasks as a Business Intelligence Manager will include overseeing the creation and maintenance of data-driven insights and dashboards, detailed analyses, evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. The main objective of the business intelligence manager is to guide the business as a whole to make informed financial and growth decisions. To succeed in this role, you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users. You will work alongside the Finance and Business Intelligence team and report directly to the FP&A Director. ResponsibilitiesVisualizing data via Excel, Gainsight, Power BI or other data representation tool to help tell the "story" of any insights gained and presenting that to various level stakeholders at the companyBreaking down and understanding important business data, presenting the results, and developing optimization strategies where necessary to cross-functional team members and managementEnsuring solutions meet business needs and requirements and tracking/reporting on progress towards those goals and implemented changesDeveloping new analytical models, reporting dashboards, and ways to standardize data collecting and reporting for the company to improve business performanceEstablishing and performing continual user acceptance testing to ensure reporting dashboards are operating properly and numbers are represented accurately on an ongoing basisGathering critical information from meetings with various stakeholders (e.g. Budget owners, ELT, BOD)Identifying and monitoring current and future customers using business intelligence data and toolsScoping and developing new customer cube to be utilized by the companyWorking with Data team to develop necessary Data Lake/Warehouse to house all required data from various sources Identifying, developing, cataloguing, and documenting end-to-end process for any required Extract-Transform-Load (ETL) processesBuild and maintain various dashboards and analytical reporting pivots used to analyze and report on data created within the Customer CubeActing as liaison between finance and current internal and external data teams as changes and updates are required or errors are foundEnsuring proper security protocols are met, enforced, and audited Managing projects, developing project plans, and monitoring performancePrioritizing initiatives based on business needs and requirementsAssisting with identifying, evaluating, and scoping staffing and resource requirements towards a future dedicated Data team Assisting human resource department in hiring other data specialists, such as data architects, when neededProviding leadership, training, coaching, and guidance to junior staffStaying up to date on the latest process and IT advancements to automate and modernize systemsThinking outside the box and monitoring market trends to identify future issues or business possibilitiesRequirementsBachelor's degree in business computer science, information technology, or a related field7 to 10 years of experience in business analysis or a related fieldThe ability to influence stakeholders and collaborate closely with them to determine acceptable solutionsAdvanced technical skills or understanding of reporting dashboards, databases (e.g. Snowflake), database structure and terminologyProficiency in Excel, SQL, Power BI and/or other data analysis tools as well as other Microsoft applications such as Word, PowerPoint, and OutlookSuperior proficiency in analytical and conceptual thinking skills and creating detailed reports and giving presentations Foundational understanding of statistical techniques and statistical modelingExcellent documentation skillsA track record of following through on commitmentsExcellent planning, organizational, and time management skillsA history of leading and supporting successful projectsStrong curiosity and growth mindset to continue to learn and educate one's self

Created: 2025-01-15