Customer Success Specialist

Open to remote and on-site or candidates!Career Opportunity: Customer Success Specialist - RemoteOverview the Customer Service Team:Passionate about helping people? Join our growing Customer Success Team at PESI where we provide amazing and personalized customer support for behavioral health, rehab, and healthcare professionals around the world! Make a difference as we provide Best-In-Class customer service by being empowered to do what's best for our customers each and every day, so they can provide services to tens of thousands of clients a year.What You Will Be Doing: (responsibilities)Gather customer information, access and fulfill customer needs, educate the customer where applicable, and document interactions in our systemsMonitor and handle a wide variety of incoming phone and e-mail requests from customersEvaluate and identify opportunities to drive process improvements that positively impact the customer experienceProvide technical support for accessing online registrations and online programsTake payment information and other pertinent information such as addresses and phone numbersAssist customers in making purchasing decisionsCollaborate with other departments by working on projects outside of the customer service areaWork during your scheduled Mon-Fri hours and the occasional overtime as needed (currently hiring for 6:30am-3pm CST shift)Responsible for other duties as assignedWhat You Bring to the Team: (skills and requirements)Associate degree and/or equivalent work experience in customer service/support1+ years of experience in a customer service or help desk capacity strongly preferredA passion for excellence with respect to treating and caring for customersAbility to communicate clearly and professionally, both written and verbalCapacity to research and resolve complex customer issues and are comfortable making decisions independentlyPossess a strong work ethic and team player mentalityMust type a minimum of 35 WPMPossess the skill and ability to quickly pick up new technologies and softwareHas the ability to handle a variety of customer dispositionsYou're flexible with change and comfortable working in the greyComputer proficiency in Microsoft Office, Microsoft Outlook, and Adobe ReaderHigh-speed internet required if working remoteWhat Would Thrill Us:Experience working with multiple computer systemsKnowledge of various webinar delivery platforms, i.e., ZoomInvolvement and success in a fast-paced, quickly changing environmentKnowledge of technical support issues related to internet connectivity and PC troubleshooting experiencePrior leadership and/or training rolesWhat We DoAt PESI, we reach millions of professionals daily, offering them advanced training so that they can help others to achieve hope and healing. Our work has a deeper purpose; one that contributes to improving the quality of life of others. Our mission is to connect knowledge with need; we help clinicians, in the mental health and healthcare fields, throughout the world expand their knowledge through delivering innovative and cutting-edge training that helps them to improve the outcomes of their clients' lives.How We Do It: Our people create our success: We listen and we learn, and we strive to meet or exceed the expectations of our customers, associates and vendors.We go direct and assume competence: We expect open, honest and ethical relationships both internally and externally.We encourage you to be an entrepreneur: Our associates view their position or area as if it were their own business, and make decisions accordingly.We aim for innovation and creativity: Continuous improvement and falling forward is what facilitates our ability to meet our mission of connecting knowledge with needCandidates must be able to provide proof of eligibility to work in the United States following an offer of employmentEqual Employment Opportunity PESI is committed to creating a diverse environment and is proud to be an equal opportunity employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected status. All qualified candidates are encouraged to apply.

Created: 2025-01-15