Field Technician/Asset Management Specialist

RoleField Technician/Asset Management SpecialistLocation: Bloomington - on site 5 days a weekEstimated Contract Length: 6 months to startRole Type: ContractRate: The hourly pay rate range for this position is $31.01-$35.64, dependent on qualifications and experience.Hollstadt offers medical, dental, vision, life insurance, short-term disability, long-term disability, paid sick leave, and retirement benefits to eligible employees. Overview of Job:This role is responsible for managing device tracking in the ServiceNow asset module, ensuring accurate records, and correcting discrepancies. It involves maintaining self-service quoting portals with third-party vendors, including managing access and training. Additionally, the role coordinates equipment delivery from stock rooms by submitting detailed delivery requests, including PO, model, quantity, and timeline.This individual will oversee the entire device management process"”establishing, improving, and streamlining workflows. They will handle RMAs via service portal forms, place orders through Procurement, maintain stock rooms, ensure paper media is stocked separately, reconcile POs, and arrange electronics recycling pickups for IT.The ideal candidate will also collaborate closely with hardware suppliers and internal technology teams to establish and maintain standard PC device configurations. They will work to improve device management processes, ensuring continuous enhancement in asset tracking, hardware procurement, and lifecycle management.Mandatory Skills:Experience with PC hardware and utilitiesExperience updating Windows through common toolsCompTIA A+ certification or relevant work experienceHardware troubleshooting and repairStrong recordkeeping and data accuracy skillsExperience with enterprise ticketing systems (e.g., ServiceNow)Ability to manage and improve device management processesDesired Skills:Strong organizational and communication skillsAbility to unbox and prepare components for installationExperience refreshing corporate end-user workstation equipment (monitors, docks, keyboards, mice, etc.)Familiarity with Windows Updates, firmware updates, and driver patchingInventory management experience, including tracking hardware usage and reclamationFamiliarity with IT service management tools like ServiceNowKnowledge of M365 applications, particularly Microsoft TeamsExperience with Apple and Windows OEM hardware, with emphasis on Dell and iOS devicesGeneral Responsibilities:Manage device tracking and asset records within ServiceNowEstablish and maintain self-service quoting portals and vendor relationshipsOversee equipment procurement and inventory managementCoordinate equipment deliveries, ensuring all necessary details are submittedHandle RMAs and service requests via procurement and service portalsMaintain accurate hardware inventory and ensure proper stock room organizationEnsure compliance with standard PC hardware configurations and best practicesIdentify and document process improvements to enhance device management efficiencyReconcile purchase orders and ensure timely equipment distributionArrange for electronics recycling pickups and stock replenishment as neededCollaborate with internal IT teams and vendors to optimize device lifecycle management

Created: 2025-01-15