Audiovisual Engineer

Position: AV EngineerJob Location: New Port Beach, CAJob Type: Full TimeImmediate Interview Position Summary:This position will be heavily focused on providing personalized "white glove" service to end users. This position will also be tasked with day-to-day responsibilities to move, add, and change configurations across various products. These products include but are not limited to Cisco Video Conferencing and a variety of A/V. This position requires good judgment and a poised approach to support and troubleshooting. The successful candidate will have a minimum of 6 years prior experience within a conferencing A/V environment, be an individual contributor, responsible for delivering expert service to clients. The Telemedia Engineer must be able to follow complex video design and implementation scopes including network topology and various Cisco Unified Communications & Collaboration solutions. This requires someone with a multi-faceted skill set who would be handling multiple management portals and contributing to the firm's ongoing projects.Roles And Responsibilities:Working hours and change management must be done at various times and will include nights and weekends.Perform daily quality assurance activities to ensure uptime and standardization.Demonstrate superior ability to manage and navigate complex escalations Responsible for overseeing Telemedia video projects Create and maintain all project documents, including drawings, specifications, scope of work, and maintenance schedules Maintain a thorough understanding of associated products within Telemedia including but not limited to; Zoom Cloud, Microsoft Teams, Cisco Webex, Cisco video conference software/hardware, basic firewall, streaming applications, Crestron, Biamp Facilitate occasional trainings to team members and/or end users as necessary Create and manage project plans, schedule, and roadmap for calendar year Function as an SME for internal and external communication and documentation for associated products within Telemedia Coordinate activities with local facilities, carriers, and support vendors as required.Communicate effectively advocating all needs and requirements to meet project goals.Proactively manage change control requests and the change order process Regularly inspect video conference rooms for quality of environment as preventative measures.Ensure all A/V components within the office meet Telemedia standards and expectations Meet all targets and SLAs as it pertain to incidents identified in ServiceNow and Projects tracked within Jira Troubleshoot and support the A/V network environment which may include modifying Cisco Routers/Switches (layers 2 & 3), loading configurations, and coordinating with Telco/3rd party providers Navigate complex problems to resolution by utilizing various resources such as vendors; manufacturers; internal technicians and documentation.Ensure inbound service requests and critical alerts are handled in a timely manner Maintain a high level of customer professionalism in all mediums of communication (in person, video, telephony and email) Assist in ensuring that service tickets and calls are adequately logged and are updated and relevant Assist in ensuring that vendors meet obligations on time and with consistency Develop and foster relationships interdepartmentally and externally Process customer repair requests by coordinating with vendors and manufacturers. (RMA's) Using various management portals move, add, and change, user phone configurations, voice mail, and other basic programming.Experience And Required Skill Sets:Scripting experience with PowerShell or Python, emphasizing automation of security, scalability, and operations.Excellent academic achievement and experience equivalent to a four-year college degree in Computer Science, Electronics or a Cisco Collaboration related field.Strong working knowledge of A/V, Video Conferencing, Networking, and Unified Collaboration System TechnologiesRequires analytical and technical skill to troubleshoot equipment, diagnose, and resolve issues.Possess the mentality to provide "white-glove" level service by telephone, email, and in person.Basic understanding of VMWare and virtualization technologyExperience with Cisco Unified Communications Manager 11.x or aboveBasic understanding in layer 2 and 3 Cisco route/switch technologiesProficiency in common office productivity software such as Microsoft Office, Lucid Charts, and Service NowMust be organized, and work within a team environment, capable of earning trust from all levels of management and present a professional image.Must be flexible to meet emergency deadlines that may fall outside of normal work hours, and must be a good crisis manager and work well under pressure.Must possess elite time management skills to support a large capacity of users.Motivated self-starter that requires minimal direction and is able to prioritize and organize their workloadDependable and responsible contributor committed to excellence, capable of learning new products and technologies.Good To Have:CCNA or higher Route Switch and/or Collaboration Understanding of WAN/LAN Topologies Basic Wireless Protocols, and support CTS certificationEducation:Bachelor's degree or master's in computer science, Engineering, Software Engineering or a relevant field

Created: 2025-01-15