Help Desk Specialist

Help Desk Support Specialist (Evening Shift)This position is 90% remote. Onsite for first 30 days of training and then transitions to fully remote.This full-time role is based in Downtown Los Angeles, and it is essential for candidates to reside within a 1-hour radius.EVENING SHIFT: You will be working on an alternating schedule: Sunday - Thursday or Sunday - Wednesday from 3pm - Midnight, ensuring our evening shift is covered effectively. As a result, you'll enjoy a three-day weekend every other week.Location: Downtown Los Angeles, CAType: Full-TimeCompensation: $70,000 - $75,000 per annum, plus eligible for overtime pay. Other benefits include health insurance, paid time off, and 401K with matching.We are searching for a dynamic and experienced Help Desk Support Specialist to join our reputable client's team. As a evening-shift worker with a passion for technology support, you will be vital to provide round-the-clock assistance to our valued users.Minimum Requirements:Minimum 2-years experience supporting technology in a fast-paced settingExpert proficiency in Microsoft Office Suite 2013/2016/2019/365, particularly WordResolve end-user calls presented by phone, email, or face-to-face interactions, including issues with applications, computer hardware, printers, mobile devices, telephones, and basic network access.Resolving 25+ tickets per day through ServiceNow.Expert proficiency in supporting Microsoft Windows, including performance and connectivity issuesDesired Qualifications:Bachelor's Degree or a minimum of 2 years in an IT Support environmentCapability to install, service, and support Dell computer hardwareFamiliarity with maintenance activities in Active Directory, including changes to user accountsAbility to administer distribution lists, mobile devices, and mailboxes within Microsoft Exchange Administrator consoleExperience troubleshooting Microsoft Windows 10

Created: 2025-01-15