Optical Sorter Field technician

Optimum Sorting Inc is a distinguished and successful company specialized in developing, building and installing optical sorting machines. We deliver custom solutions to our international customers who are primarily active in the food industry. With our innovative technology we help our customers reduce their costs for their product processing but at the same time maintain an optimal product quality. Through Optimum Sorting's continuous search for innovation and its corporation with reward winning research institutes through-out the world, it always has the latest detection technologies available to solve the most complex sorting problems.We count on the expertise of our team of 90 employees, spread over 3 locations (Belgium HQ, the Netherlands and USA) and together with our strong agency network we want to be a reliable business partner for our customers by strongly focus on service, quality and high-tech solutions.In order to support our growth plans in the United States we are currently looking for reinforcement for our serviceteam in. We're hiringField service engineer Madison (Wisconsin) areaTHE JOBYou're responsible for installing, servicing and maintaining the equipment at our customer facilities according to the specifications. You will solve electrical, mechanical, software and sorter programming problems both at customer site, remotely by phone and by remote access to the equipment.After installing the sorting machine you give technical training and education to your client on how to set-up the machine, use it and fix first line failures. You also give advice on how to maintain the machine.You share your field experiences regarding bottlenecks and how to fix them with your service and engineering colleaguesYou're also responsible for the administrative processing of the work performed and you write work instructions if necessaryYou report to the service coordinatorYOUR PROFILEWork locationyou'll be mostly servicing our customers located in Wisconsin as well as some interstate travelling to customers. Otherwise homebased.Experience levelpreferably 3-5 years of experience as (service) technician (in which experience in machinery an asset is).Diplomatechnical high school diploma or GED, associates or bachelor's degree in a comparable mechanical or electronical field or equal by experienceWorking hoursflexible schedule in day shift (with relocation allowance)Travel frequencyabout 140 days/year in the field (mostly regional travel but also international travel so passport required).LanguagesEnglish (excellent).PC knowledgeMS Office and WindowsTechnical knowledgeforklift certificate and/or welding diploma is a plus Electrical troubleshooting skills required (3-phase, 1-phase power, low voltage DC). Mechanical work experience necessary. Knowledge of reading electrical and mechanical drawings desirable. Experience with optics and lasers is a positive.Characteristicscommunicative and client centered, analytical, problem solver, work independently, flexible and never lose your cool in stressful situationsTHE OFFERYou'll be working in a high-tech environment where quality is focus and where there is a lot of investment in R&D so your technical knowledge will always be up-to-dateBecause of our wide variety of machine and the tailored solutions we offer your job is very versatile and technical challengingYou're in direct contact with our customers so you're thé face of our businessWe offer you a dynamic and varied job with the freedom to give it your own spinYou'll be working in a growing SME where we do not like to think in boxes and where there's room for initiativeOur organization is characterized by informal contacts, a family atmosphere and an environment where change is centralCompetitive market-based wage with health, dental and vision insurance, paid time off and sick pay as well as a comprehensive internal training program

Created: 2025-01-15